Vehicle Administration

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Program Overview

The Vehicle Administration function within Hyundai Motor American (HMA)is responsible for the end-to-end management of the company vehicle lease program, including vehicle ordering, delivery coordination, compliance, and lifecycle management. This role supports the program by ensuring a seamless customer experience, operational efficiency, and adherence to company policies and regulatory requirements.

Position Summary

The Vehicle Admin – Driving Records, Tolls & Citation Processing role supports the Vehicle Administration department by managing driver information and tracking, billing and processing citations and tolls acquired by a nationwide group of drivers and vehicles. This role requires the ability to interact with internal customers in a professional manner, as well as administrative and analytical responsibilities, including compliance monitoring, reporting, and process improvement. The position plays a key role in maintaining program accuracy, operational efficiency, and policy adherence across HMA’s lease program.

Key Responsibilities

· Manage tolls and citations for a nationwide vehicle fleet, ensuring timely review, validation, processing, and resolution of notices.

· Research citation and toll activity, identify assigned drivers or departments, and coordinate follow-up to ensure accurate accountability and payment recovery.

· Track and accept payments, reconcile records, and maintain accurate documentation for audit and reporting purposes.

· Maintain driver information, jurisdiction codes, driving record data, and points analysis within the Company Cars SAP system.

· Serve as a liaison between Legal, Human Resources, Vehicle Administration, regional teams, drivers, and external agencies or vendors regarding tolls, citations, and driving record matters.

· Prepare driving-related disciplinary letters and coordinate the signature process to ensure timely review, approval, and documentation.

· Coordinate Automobile Operating Manual training for new drivers and support ongoing compliance with fleet policies and procedures.

· Develop and utilize ad hoc reports to monitor, control, track, and resolve time-sensitive issues for NHQ and regional locations.

· Respond to phone and email inquiries from internal customers, drivers, vendors, and business partners in a timely and professional manner.

· Support the Sr. Manager with audits, troubleshooting, policy and procedure recommendations, reporting, and special projects as needed.

Required Qualifications

· High school diploma or GED required

· Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams)

· Strong organizational skills with the ability to manage multiple priorities simultaneously

· Excellent communication and customer service skills with a professional demeanor

· High attention to detail and accuracy in documentation and compliance tasks

· Valid driver’s license with a clean driving record

Preferred Qualifications

· Experience in an automotive or dealership environment preferred

· Familiarity with vehicle administration, lease programs, or automotive operations

· Experience with reporting, data tracking, or administrative analysis

· Demonstrated ability to identify process improvement opportunities

Core Competencies

· Customer service excellence and professionalism

· Detail orientation and accuracy

· Problem-solving and solution orientation

· Time management and multi-tasking

· Adaptability and flexibility

· Strong interpersonal and communication skills

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current hourly range is $25 to $35 based on current experience. 

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.