Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers.
Veeam Backup for Microsoft Office 365 is a comprehensive solution intended to back up and recover data of Microsoft Office 365, on-premises Microsoft Exchange and on-premises Microsoft SharePoint organizations, including Microsoft OneDrive for Business.
Your tasks will include:- Providing technical support and in-depth troubleshooting for Veeam Software’s clients (B2B) via telephone, email, and web conferencing
- Acting as a technical focal point in relationships to fellow IT Professionals
- Researching and troubleshooting customer problems and inquiries
- Updating and working assigned cases in a timely manner
- Contributing to documentation to build Veeam’s knowledge base
- Documentating of all customer interactions accurately and within SLA in our CRM tool
- Contributing to documentation to build Veeam’s knowledge base
- Proactively staying up to date with all the latest technologies concerning Veeam’s products and the underlying technologies
- Fluent English (reading/writing/speaking)
- Previous troubleshooting/administration experience is required
- Familiarity with at least some of the following areas: Microsoft Office 365, Azure, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, DB (SQL/Oracle), Windows OS 2008(r2) & 2012(r2) advanced user or administrative level, Practical understanding of TCP/IP (OS, firewalls configuration)
- Ability to quickly learn, understand and explain technical information
- Ability and desire to take ownership of client issues through resolution
- Excellent time management skills
- Ability to work in a fast-paced environment.
- Private medical insurance for you, one adult dependent, and your children
- Meal tickets
- Private pension plan
- Life insurance
- Vision reimbursement
- Annual leave and additional vacation days based on tenure
- Cafeteria Benefit Plan where you will be able to flexibly customize your benefits package based on your budget and personal needs
- Veeam Care Days – additional 24 hours for your volunteering activities
- Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program
Please note: If the applicant is permanently present outside of Romania, Veeam reserves the right to refuse to consider the application for a job.
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What We Do
Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing data. Veeam has 400,000+ customers worldwide, including 82% of the Fortune 500 and 69% of the Global 2,000. Veeam’s 100% channel ecosystem includes global partners, as well as HPE, NetApp, Cisco and Lenovo as exclusive resellers, and boasts more than 35K transacting partners worldwide.
