- The Virtual Desktop Engineer II provides advanced and innovative infrastructure solutions to enhance Hoag’s virtual, physical, remote, cloud and mobile environment standards enterprise wide.
- Performs adequate testing and planning to deliver with the highest standards of quality and to secure high availability; also responsible for systems optimization, monitoring, and proactive maintenance while keeping systems in compliance with security, entitlement, and performance requirements.
- Assists with process improvement and develops and maintains accurate, updated documentation, policies, and procedures.
- Works in cross-functional teams on complex issue resolution, project planning, and implementations.
- Applies experience with virtual hypervisors, cloud environments, monitoring, patching, updates, and Windows virtual technologies to support end-user updates.
- Supports patching, antivirus, profile management, user-experience monitoring, performance improvements, software packaging, and encryption efforts.
- Provides technical expertise to evaluate, install, and maintain both hardware and software (e.g., scanner/printer certifications and Tap-to-Print solutions).
- Collaborates with cross-functional teams to resolve complex technical issues and utilizes VMware, UMS, Citrix XenApp, and XenDesktop virtual technologies to support VDI implementations.
- Manages and administers a virtual application delivery platform for 2,500+ user sessions.
- Defines and maintains the enterprise desktop image.
- Performs troubleshooting and issue resolution.
- Partners with technology leads and Enterprise Infrastructure Engineers to monitor peak-use capacities, ensure high availability and remote access services, and support capacity-planning roadmaps.
- Participates in evaluating new desktop-delivery technologies and applications, including evaluation, design, installation, configuration, upgrades, testing, documentation, and expansion to support VDI deployments.
- Participates in a 24×7 on-call rotation for escalations and works independently.
- Performs other duties as assigned.
- High School or GED required
- A minimum of 3 years experience required or demonstrated equivalent skill level
- Experience providing advanced desktop engineering support in Windows, and high VDI Administrator level support, preferably in healthcare
- Scripting experience with Batch Files and Windows PowerShell
- Proficient/expert with MS Suite, Outlook, automating tasks with Windows PowerShell, and SCCM
- Experience with SCCM, AD, Packaging, Disk Encryption, Patching, Endpoint Security, Management, Cloud management services Microsoft 365, Igel UMS
- Enterprise Device Management, Cloud management services, Microsoft 365, FSLogix, UMS, Citrix, Imprivata
- Automating tasks with Windows PowerShell, SCCM and Intune
- Associate or related technical field or equivalent work experience
- Ability to perform technical documentation of code and procedures
- Experience working in an acute hospital environment
- Bachelor’s Degree in Computer Science, Information Systems or equivalent experience in a related field
Current CA driver’s license for local travel
License Preferred:N/A
Certifications Required:N/A
Certifications Preferred:- Network+
- A+ Certifications
- Cloud/Mobility Certifications
Hoag Memorial Hospital Presbyterian is a nonprofit regional health care delivery network in Orange County, California, consisting of three acute-care hospitals with sixteen urgent care centers, eleven health centers and a network of more than1,800 physicians, 100 allied health members, 8,000 employees, and 2,000 volunteers. More than 30,000 inpatients and 550,000 outpatients choose Hoag each year.
For over 70 years, Hoag has delivered a level of personalized care that is unsurpassed among Orange County’s health care providers. Since 1952, Hoag has served the local communities and continues its mission to provide the highest quality health care services through the core strategies of quality and service, people, physician partnerships, strategic growth, financial stewardship, community benefit and philanthropy.
Hoag offers a comprehensive blend of health care services including six institutes providing specialized care in the areas of cancer, heart and vascular, neurosciences, women's health, orthopedics, and digestive health through our institutes.
Hoag was the highest ranked hospital in Orange County in the 2024-2025 U.S. News &World Report, the only Orange County hospital ranked in the top 10 for California. The organization was ranked the #5 hospital in the Los Angeles Metro Area and the #10 hospital in California.
To learn more about Hoag’s awards and accreditations, visit: https://www.hoag.org/about-hoag/awards-accreditations/.
Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.
Top Skills
What We Do
Since 1952, Hoag has been serving the local communities of Orange County by providing personalized health care services of an unsurpassed level. Hoag Digital Health is a new customer-centric product management, design, and engineering unit on a mission to bring together Hoag's nationally renowned care in key medical specialties with the everyday experience of primary, urgent, and preventative care and well-being through a variety of digital mediums.
Why Work With Us
To date, we have been helping fundamentally rethink the care experience for multiple customer groups with hybrid digital-physical solutions – from becoming go-to guides for first-time parents delivering at Hoag through re-imagining the primary care and annual wellness experience to improving Hoag’s “digital front doors,” including its websites.
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