Key Responsibilities
- Partner with CSMs to deliver multi-year technology roadmaps and strategy sessions.
- Provide budget forecasting, lifecycle planning, and IT governance frameworks.
- Conduct infrastructure and environment assessments, recommending optimization strategies.
- Support CSMs in preparing Quarterly Business Reviews (QBRs) and client executive updates.
- Assist with vendor and contract reviews, ensuring client technology partnerships drive measurable value.
- Help identify opportunities for business process improvement and automation.
Solutions Architecture & Presales Responsibilities (Azure & SharePoint Focus)
- Design, scope, and price Azure solutions: migrations, IaaS/PaaS workloads, identity/security, backup/recovery, and cost optimization.
- Lead SharePoint solution design: migrations, structure/permissions, governance, workflows, and integration with Microsoft 365.
- Create technical presentations, proposals, and SOWs tailored to SMB and Mid-Market client needs.
- Collaborate with CSMs and Engineering to deliver proof-of-concept deployments and validate client solutions.
- Support BAEs CSMs with training on Azure/SharePoint opportunities to strengthen presales capability across the team.
- Remain current on emerging technologies and recommend adoption strategies aligned with In-Telecom’s standard stack.
Skills, Knowledge & Expertise
- 7+ years of progressive IT experience in MSP, consulting, vCIO, or Solutions Architect roles.
- Hands-on expertise in Azure solution design and presales (VMs, networking, storage, AD/Entra, security, governance).
- Strong background in SharePoint Online architecture and adoption (site collections, permissions, migration, workflows).
- Broad understanding of infrastructure, networking, VoIP, managed services, and cybersecurity.
- Proven ability to present technical solutions to executives and decision-makers in business terms.
- Skilled in needs assessment, consultative analysis, and scoping projects into cost-effective solutions.
- Excellent persuasive writing and communication skills for proposals and roadmaps.
- Knowledge of compliance frameworks (CMMC, HIPAA, NIST, SOC 2)
- Collaborative, with a “can do, will help” mindset.
- Certifications: Azure Solutions Architect Expert (AZ-305), Azure Administrator (AZ-104), Microsoft 365 Collaboration.
- Experience with Connectwise RMM/PSA platforms, ScalePad, H umanizeIT, Hudu, and ImmyPot
Job Benefits
- Medical
- Dental
- Vision
- Life
- 401k
About
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Skills Required
- 7+ years progressive IT experience in MSP, consulting, vCIO, or Solutions Architect roles.
- Hands-on expertise in Azure solution design and presales (VMs, networking, storage, AD/Entra, security, governance).
- Strong background in SharePoint Online architecture and adoption (site collections, permissions, migration, workflows).
- Ability to design, scope, and price Azure solutions including migrations, IaaS/PaaS workloads, identity/security, backup/recovery, and cost optimization.
- Broad understanding of infrastructure, networking, VoIP, managed services, and cybersecurity.
- Proven ability to present technical solutions to executives and decision-makers in business terms.
- Skilled in needs assessment, consultative analysis, and scoping projects into cost-effective solutions.
- Excellent persuasive writing and communication skills for proposals, SOWs, and roadmaps.
- Knowledge of compliance frameworks (CMMC, HIPAA, NIST, SOC 2).
- Azure Solutions Architect Expert (AZ-305), Azure Administrator (AZ-104), Microsoft 365 Collaboration certifications.
- Experience with ConnectWise RMM/PSA, ScalePad, HumanizeIT, Hudu, and ImmyPot.
What We Do
We are a full service technology company providing customized solutions for cloud telephones, voice over IP (VoIP), managed IT services, video conferencing, cyber security, data backup, security cameras, access control, fiber internet services, and more. In-Telecom goes beyond being an ordinary IT provider; we are your dedicated technology partner committed to your company’s objectives and expansion. Positioned at the forefront of emerging technology trends, we possess expertise in technology integration, support, and development. What sets us apart is our knowledge and skills that surpass other MSPs and our distinctive story, process, and exceptional team. We’re motivated by the mindset that we must achieve our personal, company, and partner goals. We call it the 3 W’s. When our clients win, our company wins, and our community wins. Creating the In-Telecom Experience and lasting partnerships requires a proven process for ensuring client success. We’ve developed The ITC Way to ensure the best experience for all of our partners from discovery to impllementation and beyond.
Why Work With Us
Our mission is to be the quality leader, service leader, technology leader and value-added leader in all areas of communications and technology, especially in our ever so much changing industry we are in. We will provide a variety of solutions to our clients and the corporate world to meet the demanding needs of technology in the workplace today.
