VCC VAT and Supplier Income Recovery Manager

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

R-00022730

VCC VAT and Supplier Income Recovery Manager

Job Description

We are part of Finance, Global Financial Services department.

The VAT and Supplier Income Recovery Manager leads a team focused on ensuring accurate VAT compliance and maximizing recovery of supplier income for VCC suppliers. This role oversees end-to-end recovery operations (including VAT claims, supplier income audits, collections, and recovery escalations), ensuring alignment with regulatory requirements, internal policies, and financial targets.

A key element of this role is strong collections and recovery capability, including proactive follow‑ups with suppliers, negotiation of outstanding claims, and securing recovery of overdue amounts. The position requires excellent communication and stakeholder management skills in English to engage with suppliers and internal teams through email, calls, virtual meetings, and onsite interactions.

Responsibilities:

• Team Leadership:
  • Manage and coach a team of 4 PTP Officers, ensuring continuous development, strong performance, and adherence to KPIs.
  • Promote a culture of accountability, accuracy, and proactive collections.
• VAT Compliance: Oversee VAT recovery procedures across multiple jurisdictions and support timely, accurate VAT reporting and ensure alignment with changing tax regulations.
• Supplier Income Recovery
  • Lead and strengthen the supplier income collection’s function, ensuring timely recovery of all claims and outstanding amounts.
  • Drive recovery audits, root cause analysis, and identification of missed income opportunities.
  • Enforce structured collection strategies: regular follow‑ups, escalation routes, dispute resolution, and aged‑debt monitoring.
  • Build strong relationships with suppliers to facilitate efficient collections and issue resolution.
  • Ensure claims are documented, tracked, and closed in line with agreed SLAs.
• Process Optimization
  • Implement best-in-class practices for VAT and Supplier Income recovery.
  • Enhance automation, quality controls, and workflow optimizations to drive efficiency and minimize errors.
  • Partner with stakeholders and operational teams to continuously improve recovery tools and reporting.
• Stakeholder Management
  • Collaborate closely with Finance, Commercial, Procurement, and Tax teams to resolve discrepancies and ensure alignment with policies.
  • Regularly communicate challenges and recovery progress.
  • Provide feedback and actionable insights to upstream teams to prevent recurring issues.
• Risk Management: Monitor regulatory changes and assess potential impacts on VAT and Supplier Income recovery processes.

Skills

• Exceptional collections and recovery skills, including negotiation, influencing, and dispute resolution.
• Strong analytical and problem‑solving capabilities.
• High attention to detail and strong compliance mindset.
• Ability to multitask and excel in a fast‑paced environment.
• Strategic thinker focused on continuous process improvement.
• Confident communicator with strong interpersonal skills.
• Conversational English required; additional languages a plus.
• Proficiency in ERP systems (SAP, Oracle) and advanced Excel (VLOOKUP, pivot tables, audit tools)

Experience

• Previous experience in collections, recovery audits, or supplier income management is highly desirable and strongly preferred.
• Experience in the travel industry is beneficial.
• Tax invoice management or VAT recovery experience is an advantage.
• Minimum 5 years of experience in PTP or Financial Operations, with at least 2 years in a supervisory role.

Qualifications

• Bachelor’s degree in finance, Accounting, or related field (CPA or equivalent preferred).
• Minimum 5 years of experience in PTP (Purchase to Pay) Processes, with at least 2 years in a supervisory role.
• Strong knowledge of international VAT regulations and recovery audit practices.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.