About Toll Group
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com
About the Role
As a Value Stream Manager, you'll play a key role in connecting our business and technology teams to deliver reliable, high-performing IT services that support Toll's warehouse and transport operations. Working closely with operational leaders, technology teams and service partners, you'll help drive service excellence, resolve complex challenges, identify opportunities for improvement and ensure technology delivers meaningful outcomes for the business. This is a highly visible role where you'll build strong stakeholder relationships, influence service priorities and contribute to the continuous improvement of critical technology services across the organisation.
A Day in the Life of a Value Stream Manager
- Partner with business stakeholders to understand operational priorities, challenges and opportunities for improvement.
- Act as a trusted escalation point for technology-related issues, coordinating teams to deliver timely and effective outcomes.
- Build strong relationships across warehouse and transport sites through regular engagement and site visits.
- Monitor service performance, identify trends and use insights to improve customer experience and business outcomes.
- Work collaboratively with technology teams and service partners to drive service improvements and operational excellence.
- Communicate technology changes, service updates and improvement initiatives in a clear and meaningful way.
- Support the successful adoption of new technologies, processes and ways of working across the business.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, Business or a related discipline is desirable.
- IT Service Management certification (such as ITIL) is advantageous.
- Cloud certifications (AWS, Azure, GCP or OCI) are beneficial but not essential.
Skills & Experience
We recognise that great candidates come from a variety of backgrounds and experiences. If you're excited about this opportunity, we encourage you to apply, even if you don't meet every requirement.
We're looking for experience in some of the following areas:
- IT service delivery, service management, technology operations or related disciplines.
- Working within logistics, supply chain, warehousing, transport or other operationally focused environments.
- Building strong relationships and influencing outcomes across business and technology teams.
- Service performance management, issue resolution and continuous improvement.
- IT Service Management principles and frameworks, such as ITIL.
- Infrastructure, integration platforms and end-user technologies including Microsoft 365 and SharePoint.
- Managing outcomes across multiple teams, vendors and stakeholders within complex environments.
- Strong communication, stakeholder engagement and problem-solving skills.
This role is primarily based onsite and involves regular travel to operational sites. Occasional domestic and international travel may also be required.
What moves you?
At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.
Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.
At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.
To find out more about us visit www.careers.tollgroup.com
You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.Skills Required
- Bachelor's degree in Computer Science or related discipline
- Master's degree
- IT Service Management certification (e.g., ITIL)
- Cloud certifications (AWS, Azure, GCP or OCI)
- Extensive experience in IT service management, governance and performance improvement
- Highly experienced in supply chain or logistics environments (Blue Yonder, WMS highly regarded)
- Strong knowledge of ITSM frameworks, service operations and escalation management
- Experience with infrastructure, integration platforms and end-user computing (Microsoft 365, SharePoint)
- Excellent stakeholder engagement, communication and influencing skills
- Proven ability to drive continuous improvement across complex, multi-vendor environments
- Entitled to work in Australia and able to undertake pre-employment checks including criminal history and medical
What We Do
At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 25 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com Every minute, every day, in countless decisions, transactions, interactions and innovations, people and businesses move the world forward. Making moves that define markets and power industries. Moves that impact economies and empower communities. And it’s here that we are at our best because the only way that our customers can keep moving is if we do, harnessing deep passion and experience from across our organisation to help these moves happen. So, at the very moment when our customers need us, we bring together the best of who we are, so they can be at their best. That’s why we never settle. Why we strive for excellence in everything we do. Why we put passion behind every ounce of progress. Why we pull together to deliver success. And then reach further still, to anticipate what’s next. At Toll, we do more than just logistics. We move the businesses that move the world.
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