See Further. Act Faster. Think Bigger.
Everstream Analytics transforms risk intelligence with AI-driven insights to help businesses build agile, risk-optimized supply chains. By combining real-time data with advanced AI, our platform delivers early risk detection and actionable intelligence that integrates with planning, procurement, and logistics - enabling smarter decisions and turning vulnerabilities into strategic advantages. Companies like Google, Schneider Electric, Nissan, Unilever, and Campbell’s rely on Everstream Analytics to push their supply chains to be faster, smarter, safer, and sustainable!
What Matters Most to Everstreamers
Doing our best, no matter what challenges lie in front of us. We’re sharp, focused, determined, and as a team, we’re unstoppable. Of course, we have values like “integrity” and “honesty”—that’s a given—but our core values run deeper:
- Audacity | We are bold. We break through the status quo and do what others haven’t, can’t or won’t
- Grit | We get the job done and keep going, so our customers can do the same
- Optimism | We have a can-do attitude, and instead of saying “no”, we figure out how
- Virtue | We do what’s right, the right way—especially when it’s difficult
- Solidarity | When we celebrate each other and our differences, we all do better
Key Responsibilities
- Drive strategic planning, onboarding, adoption, and renewal efforts for a portfolio of Enterprise-level accounts.
- Act as the primary point of contact for customer business outcomes, ensuring strong product adoption, customer satisfaction, and measurable success.
- Build and maintain executive-level relationships within assigned strategic accounts.
- Demonstrate value in Everstream products by conducting focused supply chain analyses for and with customers to solve specific supply chain questions and challenges using Everstream data and tools.
- Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction and NPS scores.
- Partner closely with Sales, Account Management, and Implementation teams to align on customer success plans and ensure smooth handoffs and ongoing engagement.
- Collaborate with Product Management by gathering and communicating customer feedback to influence the product roadmap and drive innovation.
- Champion customer advocacy by helping expand customer references, testimonials, and case studies.
- Serve as a mentor and senior voice within the Value Realization team, offering guidance and support to team members when needed.
- Contribute to developing and refining best practices, playbooks, and internal processes that enhance the customer journey.
- Proactively identify risk and opportunity within assigned accounts and drive appropriate actions.
- Travel as needed to client locations for business reviews, analysis, and relationship-building.
- Be available and responsive in the event of any critical customer needs or emergencies.
Requirements
- 5+ years of experience in management consulting, customer success, or account management, ideally in B2B SaaS or supply chain, procurement, or transportation solutions.
- Strong experience working with Enterprise-level customers and managing complex client relationships in the UK & DACH Regions.
- Professional fluency in German and English required.
- Depth in problem solving, supply chain analysis, and strategic planning.
- Exceptional written, verbal, and interpersonal communication skills.
- Executive presence and the ability to work effectively with senior stakeholders and decision-makers.
- Strong collaboration skills across Sales, Implementation, Product, and Engineering teams.
- Ability to translate customer goals and business strategies into actionable success plans with little oversight.
- Bachelor's degree in Business Administration, Supply Chain Management, or a related field; MBA or advanced degree is a plus.
- Passion for helping customers succeed and proactive interest in continuously improving the customer experience.
- Hands-on approach, willing to engage directly with customers onsite when needed.
Location:
At Everstream, we’re a global remote-first company with a connected and collaborative culture where people thrive. Our team is made up of innovative, driven, and supportive individuals who value inclusion, teamwork, and shared success across borders, time zones, and backgrounds.
For this role, the work location is flexible, providing they are within reasonable travel distance of our DACH customers and able to travel as needed. Please note that working hours for this position are aligned to Central European time zones.
Thanks to our remarkable people we are at the forefront of change and bringing cutting-edge products and services to market. We focus on growth, so our people, our business, and our customers can achieve their full potential. It takes determination, focus, and resilience to scale a high-growth, global business. We're looking for people intrinsically driven to create, build, solve, and push boundaries to deliver the unrivaled innovation and service our clients know and love. Everstreamers aren't afraid of ambiguity, changing priorities, shifting org structures, or pivoting to new strategies. They thrive on change and put in the effort to achieve the seemingly impossible. It isn't always easy, but it's always worth it. Does this sound like you? Grow your career at Everstream.
Skills Required
- 5+ years experience in management consulting, customer success, or account management
- Experience in B2B SaaS or supply chain, procurement, or transportation solutions
- Strong experience managing Enterprise-level customers and complex client relationships in the UK and DACH regions
- Professional fluency in German and English
- Depth in problem solving, supply chain analysis, and strategic planning
- Exceptional written, verbal, and interpersonal communication skills
- Executive presence and ability to work with senior stakeholders and decision-makers
- Strong collaboration skills across Sales, Implementation, Product, and Engineering teams
- Ability to translate customer goals and business strategies into actionable success plans with little oversight
- Bachelor's degree in Business Administration, Supply Chain Management, or related field (MBA or advanced degree is a plus)
- Passion for helping customers succeed and proactive interest in improving the customer experience
- Hands-on approach and willingness to engage directly with customers onsite when needed
- Availability and responsiveness for critical customer needs or emergencies
What We Do
Everstream Analytics sets the global supply chain standard. Through the application of artificial intelligence and predictive analytics to its vast proprietary dataset, Everstream delivers the predictive insights and risk analytics businesses need for a smarter, more autonomous and sustainable supply chain. Everstream’s proven solution integrates with procurement, logistics and business continuity platforms generating the complete information, sharper analysis, and accurate predictions required to turn the supply chain into a business asset. To learn more, visit www.everstream.ai.
Why Work With Us
We’re sharp, focused, determined, and as a team, we’re unstoppable. We use the latest innovations, data science, and machine learning to empower companies in all industries to build better supply chains, improve people’s lives, and change the world.
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