Courier Health is on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with chronic and rare diseases are supported.
We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes.
In the Customer Value Engineer role, you will be responsible for quantifying, communicating, and systematizing the value Courier Health delivers to our clients. This role combines analytical rigor with storytelling capability to help our customers understand the tangible impact of our platform on patient outcomes, customer engagement, and operational efficiency.
You will build automated systems to capture value metrics, design rigorous analyses that account for statistical nuances, and translate complex data insights into compelling narratives that resonate with client stakeholders from data scientists to C-suite executives.
What You'll Do- Measure, benchmark, and communicate value across therapeutic areas and program types. Build standardized value narratives, benchmark datasets, and reusable templates for QBRs, executive touchpoints, and renewal conversations
- Design and implement automated dashboards and reporting systems that surface real-time value metrics at scale. Build self-service analytics tools that eliminate manual work and enable the team to answer client questions quickly
- Lead sophisticated client analyses with tight timelines. Design segmentation and cohort studies, identify confounding variables and data quality issues, and communicate methodologies and limitations with clarity
- Partner with Client Solutions and Sales to deliver data-driven materials for executive meetings. Translate complex findings into clear compelling value narratives
- Strong passion for Courier Health's mission and improving patient outcomes through technology
- 3-5+ years of experience in analytics or data science
- Expert-level SQL skills + AI Fluency
- Experience building automated dashboards or reporting systems
- Proven ability to design experiments, build cohort analyses, and identify confounding variables and data quality issues
- Exceptional ability to communicate complex analytical findings to data scientists, business stakeholders, and executives
- Experience supporting complex, time-sensitive analytical requests in client-facing contexts
- Demonstrated track record building analytics infrastructure that scales
- Bonus: Experience with life sciences, specialty pharma, healthcare analytics, or SaaS value measurement
- 100% paid employee health benefit options (including medical, dental, and vision)
- 401(k) with employer funded match
- Unlimited Vacation
- Commuter Benefits
- Paid parental leave
- Catered lunch on Fridays
- Wellness stipend
- Great Place to Work Certified
The annual salary range for the target level for this role is $130,000 - $160,000 + equity + benefits, including medical, dental, and vision.
Courier Health is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Skills Required
- 3-5+ years of experience in analytics or data science
- Expert-level SQL skills
- Experience building automated dashboards or reporting systems
- Exceptional ability to communicate complex analytical findings to stakeholders
- Experience supporting analytical requests in client-facing contexts
- Demonstrated track record building analytics infrastructure that scales
- Bonus: Experience with life sciences, specialty pharma, healthcare analytics, or SaaS value measurement
Courier Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Courier Health and has not been reviewed or approved by Courier Health.
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Healthcare Strength — Pay and total rewards are framed as strong through medical, dental, and vision coverage that is described as fully employer-paid for employees on baseline plans. Multiple plan options, along with mentions of FSA/HSA availability, reinforce breadth in healthcare design.
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Retirement Support — Retirement benefits are positioned as supportive via a 401(k) program with an employer match that is specified in some places as up to a particular percentage. Equity is repeatedly included alongside retirement as part of the overall financial package.
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Wellbeing & Lifestyle Benefits — Wellbeing support is emphasized through a healthy living or wellness/fitness stipend and everyday office perks such as meals and snacks. Additional lifestyle supports like commuter benefits and company offsites are presented as part of the broader rewards offering.
Courier Health Insights
What We Do
Courier Health is on a mission to redefine how life sciences companies engage & support patients. We are building the future of patient engagement for life sciences companies. Our software is leveraged by biopharma companies to support patients in their complex journey from diagnosis to initiating and remaining on therapy to achieve optimal health outcomes. We are looking for talented individuals who are motivated by the opportunity to have an outsized impact on our company, and the healthcare industry at large.
Why Work With Us
We're on a mission to solve one of the biggest and most meaningful opportunities in healthcare: reinvent how people living with rare and chronic diseases are supported. We're a growing team that works hard but emphasizes the celebration of milestones. We believe in hiring kind, talented individuals and giving them room to grow.
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