Value Added Services (VAS) Coordinator

Dream Big.  Go Beyond. Be Unstoppable.
 

About Us

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise. 

We're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who’s ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business. 

About the role

We are delighted to be seeking a Value Added Services Coordinator, Southern Europe, reporting to the Senior Practice Lead, Southern Europe. In this role, you will directly impact our Southern Europe professional services team by ensuring the smooth coordination and delivery of Value Added Services during a period of growth and transition. Your day-to-day work, from managing client requests to coordinating delivery teams and maintaining administrative rigor will contribute to the continued success of our Professional Services organization across the region.

This position requires you to be in our La Defense office location 3x per week.

What You’ll Do

Value Added Services - Customer Interfacing

• Receive customer requests and respond to customer enquiries (mainly in French, occasionally in English)

• Direct customers to matching services and/or trainings

• Support the Sales cycle and ensure sales closure (electronic proposals, electronic signatures, etc ..)

Value Added Services - Project coordination & Delivery

• Assign the work to be performed in collaboration with the delivery teams (staffing)

• Manage customer interactions and expectations throughout service deliveryTrack progress and ensure deadlines are met

• Ensure administrative activities relative to the management of VAS

• Issue Purchase orders, Assign ressources, Track activity KPIs

• Enter and maintain administrative data in the appropriate systems (Saleforce, DocuSign, Rocketlane, …)

What You Bring

• Good written and verbal communications skills in French and occasionally in English

• Ability to interact in writing and verbally with financial services customers

• Demonstrated ability to track progress on several topics simultaneously and identify risks and priorities (important / not important; urgent / non-urgent; high-risk / low-risk)

• Ability to coordinate people of various backgrounds and seniority

• Ability to communicate on topics where you will not be the functional expert but you are expected to identify the subject and refer to the appropriate functional or technical expert

Our Values Guide Everything We Do

• Think Big & Constantly Innovate: We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve - incorporating new technologies and driving industry progress. 

• Put our Customers’ Outcomes First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us. 

• Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions, own our decisions, and honour each other’s contributions. We empower each other through honesty, respect, trust and transparency. 

• Work as One Team: We are driven by our common goals and share in each other’s successes and failures, learning and working together as a team where everyone can bring their best selves. 

• Strive for Excellence while Having Fun: We enjoy tackling new challenges together, and revel in continuous improvement as we deliver, with ultimate professionalism, the very best for our customers, while exceeding our own expectations.

At Kyriba we value pay transparency and fairness. 

For new hires, the annual base salary range for this role is €54,300.00 - €68,700.00 based on a full-time schedule. Salary can progress beyond this range through sustained performance and demonstrated success in the role. In addition to base pay, this position may be eligible for variable compensation (eg. performance bonus or commission-based plan) and a long-term incentive. The final package will be determined by factors such as skills, experience and qualifications.

Kyriba also offers a comprehensive compensation package, including a range of health, welfare and wellbeing benefits designed to support both your professional and personal life. 

Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information. 

We aim to make our recruitment process accessible to everyone. If you need a reasonable accommodation at any point in the application or interview process, or to perform essential job functions, please click here to submit a request. All information provided is confidential, restricted to our accommodations team, and will not impact your candidacy. Please refer to our Candidate Privacy Policy for more information.