Join us and be involved in a team that brings future vacation dreams to life. The Activations Call Agent contacts our guests who have purchased a pre-paid vacation packages and assist them in making their travel arrangements. You will use sales strategies to provide recommendations that meet guests' expectations and apply innovative problem-solving skills to give advice and enhance the guest experience.
Available work schedules (Monday to Friday, one Saturday per month):
· AM – 9:00am – 5:00pm
· MID – 11:00am – 7:00pm
· PM – 1:30pm to 9:30pm
Why Team Members Like Working For Us:
· Driven base pay plus monthly performance incentives
· Day One Team Member Benefits
· Daily Pay option
· Sundays Off, Only Limited Saturdays
· Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
· Discounted Hilton hotel rates worldwide!
· Recognition Programs and Rewards
· 401(k) program with company match
· Employee stock purchase program
· Tuition reimbursement program
Our dedication to excellence is recognized and celebrated by some outstanding accolades, including being named to Newsweek's Most Loved Workplace list in 2021, a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
ResponsibilitiesAdditional Responsibilities Include:
· Provide engaging customer service in an outbound Call Center environment.
· Call our pre-paid vacation package buyers to assist them with booking travel dates, verifying package details, answering questions and providing any follow up as needed.
· Confirm all travel details associated with each package and provide relevant information about the resorts and amenities to assist guests and future owners in their travel planning decisions.
· Transact payment and fees associated with the original package or any purchase upgrades when applicable.
· Keep accurate log of reservation details on an Excel spreadsheet for production purposes.
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members! To fulfill this role successfully, you will have the following minimum qualifications and experience:
· High School Graduate/GED
· A minimum of one year's worth of sales experience is required, as is clear familiarity working in performance-based sales situations.
· 2 years or more of strong customer service experience.
· Excellent interpersonal skills, proficiency with Microsoft Office (Outlook, Word, and Excel), and the capacity to operate several computers simultaneously.
· Ability to multi-task and work in a fast-paced workplace while handling many systems simultaneously.
Skills Required
- High School Graduate or GED
- Minimum of 1 year sales experience, including performance-based sales situations
- 2+ years of strong customer service experience
- Proficiency with Microsoft Outlook, Word, and Excel
- Ability to operate multiple computers/systems simultaneously
- Excellent interpersonal and communication skills
- Ability to multi-task and work in a fast-paced environment handling many systems
What We Do
Hilton Grand Vacations is recognized as a leading,vacation ownership travel company located in Orlando.
