The Role
The VA Engagement & Retention Partner ensures candidate engagement from offer to onboarding, enhancing retention and satisfaction in the early stages at Wing.
Summary Generated by Built In
About the Role
We’re hiring a VA Engagement & Retention Partner to strengthen Wing’s virtual assistant (VA) retention pipeline by ensuring candidates stay engaged and committed from offer to onboarding — and remain satisfied in their first 30–60 days. This role combines proactive relationship management with structured engagement rituals to prevent back-outs, early drop-offs, and silent disengagement, ultimately improving overall retention and workforce stability.
Qualifications
- Minimum 2–3 years of experience in HR, engagement, or account coordination — ideally within BPO, staffing, or remote workforce settings.
- Strong communication and relationship-building skills; empathetic yet structured approach to candidate management.
- Excellent follow-through and attention to detail.
- Comfortable conducting high-volume calls or check-ins with professionalism and warmth.
- Familiarity with employee engagement tools, CRMs, or HRIS systems.
- Highly organized and capable of maintaining consistent communication cadences.
Preferred Skills
- Background in candidate experience, onboarding, or retention programs.
- Experience managing distributed or remote teams.
- Data-oriented mindset with the ability to track and analyze retention trends.
Department: People Operations
Work Setup: Remote / Hybrid
Compensation: PHP 35,000–50,000/month (based on experience and performance)
Top Skills
Crms
Employee Engagement Tools
Hris Systems
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The Company
What We Do
Wing provides SMBs, startups, and executives with top-tier remote talent to take over recurring work such as Social Media Management, Executive Assistance, Data Entry, Sales Calling, etc. Wing is your super affordable team member to whom you can delegate excess work while you do the important things to grow your business.
