IT Specialist (MAC)

At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dream—we’re making it reality.

For over two decades, we’ve been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what’s possible by delivering energy abundance for all. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled “time-to-power” capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm.

At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century.

We are looking for an IT Specialist (MAC) to join our team in one of today’s most exciting technologies. This role will report to our Senior Service Desk Manager and based in San Jose, CA. This is a fully on-site, in office role 5 days a week

The ideal candidate will have a strong understanding of and passion for the user experience. Candidate must maintain a professional attitude, be a creative thinker, have strong problem-solving skills and possess good customer service etiquette.
Responsibilities:

• This role requires a strong foundation in macOS support within AV and IT environments
• Familiarity with Zoom Phone and Teams Phone
• Provide executive IT support
• Support Apple devices used for conference rooms, executive users, and creative teams
• Ensure Apple systems integrate seamlessly with enterprise AV standards and collaboration platforms
• Monitor and test conferencing systems and peripheral equipment and troubleshoot problems
• Provide technical support and troubleshooting for macOS devices, including MacBooks, iMacs, and Mac Minis used in AV and corporate environments
• Deploy, configure, and maintain Apple hardware and peripherals integrated with conference room, collaboration, and digital signage systems
• Support and administer macOS operating systems, including OS upgrades, user profiles, security settings, and performance optimization
• Manage Apple devices using MDM solutions (e.g., Jamf, Intune, Kandji, Mosyle) for provisioning, patching, and policy enforcement
• Troubleshoot macOS compatibility issues with AV hardware, collaboration platforms (Zoom, Teams, Webex), and third‑party software
• Configure and support Apple‑based AV control solutions, including macOS‑driven playback, content delivery, and presentation workflows
• Partner with IT and AV teams to ensure seamless integration between Apple environments and enterprise infrastructure (networking, security, identity)
• Document Apple‑specific support procedures, configurations, and best practices for AV and end‑user environments
• Cooperate with management to develop staff and improve their skills
• Follow industry’s standards and best practices
• Assist with live web streaming, video conferencing, and video recording
• Inspect rooms for damage, cleanliness, and document issues to be addressed
• Troubleshooting A/V equipment when there are technical questions or problems related to A/V equipment and identifying appropriate solutions. Diagnose and resolve issues during live events, manage live feeds and provide on-site technical assistance
• Troubleshooting prowess under pressure/at a fast pace
• AV digital protocols knowledge/proficiency
• Collaborate with and manage vendors, suppliers and system integrators for AV equipment

Skill Requirements

• 5+ years of hands‑on experience supporting macOS in an enterprise environment
• Proficiency with Apple hardware troubleshooting, including diagnostics, repairs coordination, and peripheral integration
• Experience managing Apple devices via Mobile Device Management (MDM) platforms
• Understanding of macOS security, permissions, and system settings in corporate environments
• Familiarity with Apple technologies such as AirPlay, Apple TV, and macOS‑based collaboration tools
• Jamf experience highly preferred
• Ability to support macOS alongside Windows environments in mixed‑OS organizations
• Excellent communication skills, with the ability to explain complex technical concepts to non-technical users
• Maintain a high level of customer service and professionalism when interacting with executives and staff.
• Experience with live streaming and video conferencing platforms
• Strong problem-solving skills and a proactive approach to troubleshooting
• Proven work experience as an audio, video, and communication technology specialist
• IP Telephony, H.323, SIP
• Must be able to work under pressure
• Team player with customer service orientation
• 5+ years of working experience with Telecommunication equipment
• 5+ years of working experience with Audio Video equipment

Education Requirements                       

• Certification in AV technology such as AVIXA (formerly InfoComm) CTS or equivalent experience
• High School Graduate or GED
• Crestron DMC-D or similar is a nice to have

Additional Requirements

• Willing to work early mornings and/or weekends when needed
• Able to travel between facilities in Fremont and San Jose
• Ability to lift 25 lbs. unassisted

Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee

with a disability, who can perform the essential job functions, unless undue hardship would result.

Bloom Energy is committed to fair and equitable compensation practices. The total compensation for this position includes standard company benefits and is based on various factors including, but not limited to, relevant skills and experience.

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