Sopra Steria is a European leader in consulting, digital services, and software development, supporting its clients in their digital transformation through innovative and collaborative solutions. With 50,000 employees in nearly 30 countries and a revenue of €5.1 billion in 2022, we are committed to achieving sustainable results and placing people at the heart of technology. The world is how we shape it. For more information, visit us at www.soprasteria.com.
Are you ready to take on the challenge with us?
Join Sopra Steria Aeroline and become part of a forward-thinking team shaping the future of aerospace through digital innovation. If you are passionate about managing business accounts, aerospace technologies, and want to make a meaningful impact, we want to meet you! Apply now to embark on an exciting career with us.
Job DescriptionWe are seeking a Digital Shopfloor Support Specialist to join our dynamic team in the aerospace sector. In this role, you will support the deployment and ongoing optimization of digital shopfloor applications, ensuring smooth operations and high user satisfaction.
You will collaborate closely with cross-functional teams to deliver solutions within scope, on time, and in compliance with quality and industry standards.
Key Responsibilities
Digital Shopfloor Support
- Provide day-to-day support to users of shopfloor digital applications, ensuring efficient and effective usage
- Deliver training sessions and onboard new users to tools and processes
- Gather user feedback and contribute to the definition and documentation of evolution requests and enhancements
- Manage incidents and service requests using the ITSM platform (ServiceNow)
- Monitor application performance and ensure timely resolution of issues
Reporting & Documentation
- Prepare regular status reports and maintain accurate project documentation
- Ensure clear visibility on progress, milestones, risks, and outcomes for stakeholders
Qualifications
Required skills
- Proven experience supporting IT solutions and end users in a professional environment
- Strong problem-solving skills, including root cause analysis
- Experience writing technical documentation (e.g., BRD, functional specifications)
- Ability to engage in technical discussions with end users and translate business needs into requirements
- Good understanding of digital technologies and their application in the aerospace sector
- Knowledge of aerospace composite manufacturing processes is an asset
- Familiarity with aerospace regulations, standards, and best practices is a strong advantage
- Experience working with aerospace industry clients is preferred
- Bachelor’s degree in Manufacturing Engineering, Computer Science, or a related field
Languages
- English (required)
- French (nice to have)
This position is offered under the VIE (Volontariat International en Entreprise) programme.
Skills Required
- Experience supporting IT solutions and end users in a professional environment
- Strong problem-solving skills, including root cause analysis
- Experience writing technical documentation, such as business requirements documents and functional specifications
- Ability to engage in technical discussions with end users and translate business needs into requirements
- Understanding of digital technologies and their application in the aerospace sector
- Knowledge of aerospace composite manufacturing processes
- Familiarity with aerospace regulations, standards, and best practices
- Experience working with aerospace industry clients
- Bachelor's degree in Manufacturing Engineering, Computer Science, or a related field
- English language proficiency
- French language proficiency
What We Do
Sopra Steria, a major Tech player in Europe with 56,000 employees in nearly 30 countries, is recognised for its consulting, digital services and software development. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a fully collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2023, the Group generated revenues of €5.8 billion. The world is how we shape it
