UX Writer

Company Description

Carousell Group is the leading multi-category platform for secondhand in Greater Southeast Asia on a mission to make secondhand the first choice. Founded in August 2012 in Singapore, the Group has a leading presence in seven markets under the brands Carousell, Carousell Media Group, Cho Tot, Laku6, LuxLexicon, Mudah.my, OneShift, REFASH and Revo Financial, serving tens of millions of monthly active users. Carousell is backed by leading investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, 500 Global and Peak XV Partners (formerly known as Sequoia Capital India).

As a team of passionate individuals working together to solve meaningful problems, there is so much more for you to discover in a career with Carousell. Our culture is made up of hiring, developing, and promoting people who embody our values of HEART, which is an acronym for Humility, Empathy, Accountability, Relentlessly resourceful and Teamwork. Together as an organisation, we make magic happen.

About the Role

We’re looking for a UX Writer to join us in our mission. A wordsmith who will go beyond copywriting and editing to play an integral role in our design process, working with Product Designers to conduct user research and craft intuitive and delightful user experiences. The Product Designers often use Large Language Models (LLMs) to come up with the first version of the copy in their design, so this role can expect to not see any ‘lorem ipsums’, but instead work with LLMs to ensure quality and productivity in copywriting and editing.

This role also manages the Carousell UX Content Styleguide and works with teams like Brand, Marketing and Customer Support to ensure content quality and consistency across all user-facing touch points.

This role reports directly to the Head of Product Design.

Job Description

Responsibilities

• Manage and deliver on day-to-day writing assignments, ensuring that the content is accurate and succinct, augments the user experience and reflects Carousell’s tone of voice

• Conduct and participate in user research 

• Iterate UX design and copy with Product Designers

• Maintain and iterate Carousell’s UX Content Styleguide

• Advocate for good writing

Qualifications

• Portfolio that showcases how your writing elevated user experience in digital products, nudged people towards desired behaviours and reflected a brand’s tone of voice

• English copywriting and editing skills, with ability to adapt the writing style to different contexts (e.g. microcopy vs. long form, casual vs. pro sellers and promotional vs. cautionary)

• Familiarity with using LLMs in the copywriting and editing process

• Knowledge in basic psychology driving user behaviours is a bonus

• Copywriting and editing skills in Chinese for Taiwan and Hong Kong markets is a bonus

• A Carousell account—because immersion is the first step towards user empathy!

Additional Information

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