UX Writer

Our design team in Germany combines technology and experience design to create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty are digital experiences and communication that change perceptions and shape new behaviors to make a difference in the market. Our clients include nationally and internationally recognized brands such as Google, C&A, smart, Beiersdorf and many others.

JOB PURPOSE

For this vacancy we’re looking for an experienced UX writer that wants help in setting a new benchmark in customer experience for a leading global player in the travel industry (for a period of at least 12 months). You will be working in a dedicated project team with a mix of designers, developers and UX researchers from both DEPT® and the client.

KEY RESPONSIBILITIES

• Write clear, concise, and engaging UX copy for digital touchpoints that aligns with both business goals and brand tone and voice;
• Analyze and optimize copy of user flows to guide users through complex interactions and improve overall product satisfaction;
• Create, support and implement content strategies and guidelines that align with business goals and improve customer experience;
• Help content meet SEO and accessibility guidelines, making them more inclusive and discoverable;
• Work closely with UX researchers to get insights on how we can use copy to improve understandability, performance and customer success;
• Working back-to-back with UX and UI designers to help shape the final user experience; 
• Bring experience and a proactive mindset that inspires and challenges the project team to do different;

WHAT WE ARE LOOKING FOR

• 3+ years of experience as an UX Designer/UX Writer/Copywriter at brand or agency;
• A strong communicator; native level proficiency in German and working proficiency in English are a must;
• Experience with digital projects for (international) A-brands, demonstrated through a portfolio;
• Deep understanding of user-centered design principles and design thinking methods;
• Demonstrable experience with working in multidisciplinary teams;
• Experience working with Figma;
• Availability to start working in or relocate to the greater Frankfurt, Hamburg or Berlin areas.
• Monthly travel to Frankfurt and Zurich for in-person meets and sessions is required.

WE OFFER

• A competitive base package, including a company pension scheme
• Flexible working hours, working from home and abroad work
• Lease bike options / JobRad 
• A €30 per month flexible stipend you can use for food, fitness providers,  clubs massage studios, internet costs, and/or public transport
• Support on mental health & Wellbeing - you have free, anonymous and unlimited access to 1-on-1 online coaching and mindfulness consultations with psychologists via chat, phone or video call 
• Future Bens - We cooperate with FutureBens and offer you exclusive access to sustainable, healthy products at attractive deals
• Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together!
• A reputation for great work; DEPT® was named ‘Agency of the Year’ at both The Webby and The Lovie Awards in 2023 and 2022.
• A company that prioritized doing good; DEPT® has been a Certified B Corp® since 2021, gives back by donating 1% of its profits through pro-bono work and organize annual DEPT® Cares Month in which employees come together and donate their skills to support local charities.
• The opportunity to develop your talent. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications.

WHO ARE WE? 

We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. 

Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, and your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world.

DIVERSITY, EQUITY & INCLUSION 

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.