UX Writer

As a UX Writer at KUBRA, you'll be at the forefront of defining the voice and tone of our innovative products, ensuring a seamless and consistent experience across our entire platform. In this exhilarating role, you'll collaborate closely with our dynamic Engineering, Service Delivery, and Design teams to craft compelling content that breathes life into our solutions. You'll have the exciting opportunity to influence and document pivotal technical decisions and design assumptions, shaping the future of user interaction and creating products that truly resonate with our users. Join us and be a driving force in transforming the user experience at KUBRA!

This is a hybrid opportunity based out of our office in Tempe, AZ.

What you get to do everyday!

• Provide product copy and functionality notes for wireframes with UX designers.
• Review completed copy and contextual information in mockups with UI designers.
• Partner with UX designers and researchers to collect user feedback and conduct tests to optimize product content.
• Answer questions from engineering as needed to ensure successful implementation of product designs.
• Focus on written product content and organize content guidelines into a clear and understandable format.
• Analyze existing content, focusing on reuse opportunities and value for the audience.
• Create and maintain a comprehensive library of reference guidelines, standards, and workflows.
• Ensure product content, content guidelines, and design team documentation have proper formatting and are grammatically correct.

What kind of person should you be?

• Skilled at delivering high-quality content for product user interfaces.
• Demonstrates a keen attention to detail.
• Excellent written and verbal communication skills.
• Proven track record of collaborating effectively with cross-functional teams.
• Adept at presenting projects and status reports to management.
• Ensures clear and impactful communication.
• Familiarity with methodologies such as Agile, Design Thinking, Lean UX, and Lean Startup.
• Contributes successfully to dynamic and innovative work environments.

What skills do you need?

• 2-3 years of relevant work experience.
• Familiarity with rapid prototyping tools, like Figma, Framer, InVision, or similar; Figma preferred
• Familiarity with maintaining an online documentation repository using either a Content Management System or a static web site generator and hosting

What can you expect from us?

• Award-winning culture that fosters growth, diversity and inclusion for all
• Paid day off for your birthday
• Free LinkedIn Learning subscription
• Bi-annual performance-based bonuses
• Continued education with our education reimbursement program
• Flexible schedules
• Free unlimited access to our refreshment stations (fully stocked with tea, coffee and other beverages)
• Two paid days for volunteer opportunities
• Free on-site Fitness center
• Access to a ‘Tickets at Work’ membership
• A free premium membership for ‘Headspace’; an app geared towards mental health and wellbeing
• 401k Matching

Equal Employment Opportunity: KUBRA is committed to the principles of equal employment opportunity. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. We will provide accommodations during the recruitment process upon request by emailing [email protected]. Information received relating to accommodation will be addressed confidentially.

We thank all applicants for their interest; however, only candidates under consideration will be contacted.

While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program. 

KUBRA does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S/ Canada. All sponsorship determinations are case by case based on business need.