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Meet KUBRA. We develop software for a better customer experience.
The Role
The Analytics Engineer at KUBRA HQ transforms data into insights, builds automated reports and dashboards, and collaborates across teams for data-driven decision-making.
Summary Generated by Built In
KUBRA HQ is KUBRA’s unified, AI-powered, cloud-native platform that brings together all of our billing, payments, and customer experience solutions under one scalable system. It serves as the foundation for KUBRA’s products — from payments and alerts to portals and analytics — enabling clients to manage the entire customer communication and billing journey seamlessly.
As part of the KUBRA HQ team, the Analytics Engineer plays a key role in turning KHQ’s data into meaningful insights for both internal teams and external clients. This role helps shape how business leaders, operations teams, and clients make data-driven decisions using trusted, real-time information from the KUBRA HQ platform.
This is a hybrid opportunity in Tempe, AZ.
How You’ll Contribute
- Own a curated catalog of business metrics and KPIs, ensuring consistent definitions and alignment across products and clients.
- Design, build, and automate dashboards and reports in Power BI and Looker, backed by robust data models and clear analytical logic.
- Partner with Data Engineering to define reporting datasets, enforce data quality checks, and uphold governance standards.
- Deliver accurate, timely reports and dashboards to stakeholders with high reliability and attention to detail.
- Conduct in-depth analysis to identify trends, drivers, and opportunities, providing actionable recommendations to business leaders.
- Automate recurring reporting processes (e.g., QBRs, client packages) using reusable datasets, templates, and semantic layers.
- Model, query, and transform data using SQL; maintain performant data pipelines, refresh schedules, and access controls.
- Collaborate with Data Science to support experiments and track ML/AI outcomes through production dashboards.
- Partner with cross-functional teams (Product, CXT, Finance, Client Success) to align metrics with company and client goals.
- Document analytical logic, KPI definitions, data lineage, and assumptions to enable self-service and knowledge sharing.
- Implement QA for data assets, including validation, regression testing, and monitoring for anomalies.
- Stay current with BI and analytics tools and best practices; recommend and adopt improvements that enhance reliability, performance, or usability.
Strengths That Shine in This Role
- 3–5 years of experience in data analysis and reporting, preferably within product or SaaS environments.
- Hands‑on proficiency with SQL and Looker.
- Experience building end‑to‑end reporting solutions from data modeling to dashboard deployment and support.
- Familiarity with LookML, model/view development and performance tuning, data warehousing concepts and ETL/ELT practices; exposure to cloud platforms (AWS/Azure) is preferred.
- Experience collaborating with Data Engineering and Data Science teams; Python/ML/AI experience is an asset.
- Undergraduate degree in a related discipline (e.g., Computer Science, Statistics, Analytics, Mathematics, Engineering, Economics) or equivalent experience.
- Advanced certifications in analytics or BI tools are preferred.
Skills That Matter in This Role
- Excellent problem-solving, communication (oral and written), and data storytelling skills; ability to translate analysis into clear narratives and actionable business recommendations.
- Strong analytical skills with experience working with large and complex datasets; meticulous attention to detail.
- Familiarity with Python for advanced analysis and data manipulation.
- Ability to define and maintain KPIs and translate business questions into analytical requirements.
- Solid understanding of data governance, cataloging, and metric standardization.
- Excellent organizational and time management skills; able to manage multiple priorities under tight deadlines.
- Proactive, collaborative, and client-focused mindset with strong influence and impact skills.
Why You’ll Love Working Here
- Thrive in an award-winning culture that champions growth, embraces diversity, and fosters inclusion for all. See our awards →
- Earn annual performance-based bonuses recognizing your contributions
- Enjoy generous benefit coverage with low premiums, plus a Healthcare Spending Account and Wellness Spending Account
- Invest in your future with RRSP matching
- Take time to recharge with paid vacation and sick days, and enjoy a paid day off for your birthday
- Make a difference with two paid volunteer days to support causes you care about
- Keep learning with free access to LinkedIn Learning and our education reimbursement program for continued development
- Feel appreciated through our employee recognition programs
- Support your mental health with a free premium Headspace membership
- Stay refreshed with unlimited access to fully stocked beverage stations
- Save more with exclusive Perkopolis retail discounts
KUBRA is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We will provide accommodations during the recruitment process upon request by emailing [email protected]. Information received relating to accommodation will be addressed confidentially. We thank all applicants for their interest; however, only candidates under consideration will be contacted.
#LI-AA1
While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!
KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.
Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.
KUBRA does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S/ Canada. All sponsorship determinations are case by case based on business need.
Top Skills
AWS
Azure
Looker
Power BI
Python
SQL
What the Team is Saying
Filip
Manager, Product Engineering
Katrina
Software Engineer
Brian
Senior Software Engineer
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The Company
What We Do
KUBRA provides customer experience management solutions to some of the largest utility and government entities across North America. Our portfolio includes billing and payments, alerts and preference management, artificial intelligence solutions, mobile apps, and utility mapping solutions. KUBRA reaches over 40% of households in the U.S. and Canada, providing performance-driven value to more than 475 clients and their customers.
Why Work With Us
At KUBRA, inclusive culture and employee development are prioritized alongside impactful work and social responsibility, fostering a fulfilling, forward-thinking workplace.
Gallery
KUBRA Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
