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Meet KUBRA. We develop software for a better customer experience.
The Role
KUBRA HQ is KUBRA’s unified, AI-powered, cloud-native platform that brings together all of our billing, payments, and customer experience solutions under one scalable system. It serves as the foundation for KUBRA’s products — from payments and alerts to portals and analytics — enabling clients to manage the entire customer communication and billing journey seamlessly.
As part of the KUBRA HQ team, the Analytics Engineer plays a key role in turning KHQ’s data into meaningful insights for both internal teams and external clients. This role helps shape how business leaders, operations teams, and clients make data-driven decisions using trusted, real-time information from the KUBRA HQ platform.
This is a hybrid opportunity in Tempe, AZ.
How You’ll Contribute
- Own a curated catalog of business metrics and KPIs, ensuring consistent definitions and alignment across products and clients.
- Design, build, and automate dashboards and reports in Power BI and Looker, backed by robust data models and clear analytical logic.
- Partner with Data Engineering to define reporting datasets, enforce data quality checks, and uphold governance standards.
- Deliver accurate, timely reports and dashboards to stakeholders with high reliability and attention to detail.
- Conduct in-depth analysis to identify trends, drivers, and opportunities, providing actionable recommendations to business leaders.
- Automate recurring reporting processes (e.g., QBRs, client packages) using reusable datasets, templates, and semantic layers.
- Model, query, and transform data using SQL; maintain performant data pipelines, refresh schedules, and access controls.
- Collaborate with Data Science to support experiments and track ML/AI outcomes through production dashboards.
- Partner with cross-functional teams (Product, CXT, Finance, Client Success) to align metrics with company and client goals.
- Document analytical logic, KPI definitions, data lineage, and assumptions to enable self-service and knowledge sharing.
- Implement QA for data assets, including validation, regression testing, and monitoring for anomalies.
- Stay current with BI and analytics tools and best practices; recommend and adopt improvements that enhance reliability, performance, or usability.
Strengths That Shine in This Role
- 3–5 years of experience in data analysis and reporting, preferably within product or SaaS environments.
- Hands‑on proficiency with SQL and Looker.
- Experience building end‑to‑end reporting solutions from data modeling to dashboard deployment and support.
- Familiarity with LookML, model/view development and performance tuning, data warehousing concepts and ETL/ELT practices; exposure to cloud platforms (AWS/Azure) is preferred.
- Experience collaborating with Data Engineering and Data Science teams; Python/ML/AI experience is an asset.
- Undergraduate degree in a related discipline (e.g., Computer Science, Statistics, Analytics, Mathematics, Engineering, Economics) or equivalent experience.
- Advanced certifications in analytics or BI tools are preferred.
Skills That Matter in This Role
- Excellent problem-solving, communication (oral and written), and data storytelling skills; ability to translate analysis into clear narratives and actionable business recommendations.
- Strong analytical skills with experience working with large and complex datasets; meticulous attention to detail.
- Familiarity with Python for advanced analysis and data manipulation.
- Ability to define and maintain KPIs and translate business questions into analytical requirements.
- Solid understanding of data governance, cataloging, and metric standardization.
- Excellent organizational and time management skills; able to manage multiple priorities under tight deadlines.
- Proactive, collaborative, and client-focused mindset with strong influence and impact skills.
Why You’ll Love Working Here
- Thrive in an award-winning, innovation-driven culture that champions growth, embraces diversity, and fosters inclusion for all. See our awards →
- Earn competitive pay with annual performance-based bonuses that recognize your impact
- Invest in your future with our 401(k) plan featuring company matching
- Stay healthy with comprehensive medical, dental, and vision coverage, plus HSA and FSA options
- Recharge with paid vacation and sick days — and a paid day off for your birthday
- Make an impact with two paid volunteer days to give back to your community
- Advance your skills with free access to LinkedIn Learning and our education reimbursement program
- Prioritize your mental health with a free premium Headspace membership
- Stay active with our on-site fitness center
- Refuel at fully stocked refreshment stations with complimentary drinks and snacks
- Enjoy exclusive perks with access to “Tickets at Work” discounts and membership
KUBRA is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We will provide accommodations during the recruitment process upon request by emailing [email protected]. Information received relating to accommodation will be addressed confidentially. We thank all applicants for their interest; however, only candidates under consideration will be contacted.
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While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!
KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.
Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.
KUBRA does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S/ Canada. All sponsorship determinations are case by case based on business need.
What the Team is Saying
Filip
Manager, Product Engineering
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Katrina
Software Engineer
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Brian
Senior Software Engineer
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KUBRA Compensation & Benefits Highlights
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Leave & Time Off Breadth — Time off includes multi‑week paid vacation to start, plus holidays, personal days, volunteer days, and a paid birthday off. Some materials also reference dedicated mental‑health days and a casual environment with frequent company events.
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Healthcare Strength — Coverage spans medical, dental, and vision alongside wellness initiatives and mental‑health resources. Additional protections such as EAP, disability, and life insurance are also identified across employer materials and profiles.
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Retirement Support — A 401(k) with employer match is consistently described with a defined vesting schedule. Canadian roles are cited with RRSP matching, indicating cross‑region retirement offerings.
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The Company
What We Do
KUBRA provides customer experience management solutions to some of the largest utility and government entities across North America. Our portfolio includes billing and payments, alerts and preference management, artificial intelligence solutions, mobile apps, and utility mapping solutions. KUBRA reaches over 40% of households in the U.S. and Canada, providing performance-driven value to more than 475 clients and their customers.
Why Work With Us
At KUBRA, inclusive culture and employee development are prioritized alongside impactful work and social responsibility, fostering a fulfilling, forward-thinking workplace.
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KUBRA Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Typical time on-site:
3 days a week
