The UX/UI Team at Hapag-Lloyd Chennai is one of three international teams designing the user
experience for our internal enterprise systems. We are 30 experts globally providing research, design
and development for our product teams. Our vision is to create internal software that seamlessly
integrates into the workflow of business professionals and enables them to focus on delivering best
customer experience.
THE ROLE – QUANTITATIVE UX RESEARCHER
We are seeking a passionate and detail-oriented UX Researcher with expertise in quantitative research
to join our growing team. In this role, you will conduct user research and analyze data to generate
actionable insights that enhance product usability, user satisfaction, and overall experience. This role
enables you to working collaboratively with a cross-functional and global team of UX Researchers,
Product Designers, UX Analysts, Developers, and Product Managers.
YOUR RESPONSIBILITIES
• Leverage UX analytics tools to gather behavioural data and identify friction points in
user flows.
• Analyse user journeys, conversion funnels, and engagement metrics to uncover
patterns and recommend improvements.
• Translate research findings and analytics insights into clear, actionable
recommendations and present them to stakeholders.
• Co-create holistic UX research processes, frameworks, UX research repository for the
internal products research in collaboration with other locations
• You will conduct research with both end-users (employees) and internal stakeholders
(engineers, developers) involved in solution development.
• Advocate for the value of UX research and analytics across teams, helping to embed
a culture of continuous learning and data-informed design.
• Collaborate with UX Analyst on quantitative research projects
Qualifications• 5+ years of experience as a Quantitative UX Research or in a similar role with
demonstrated experience in Quantitative UX Research.
• Comprehensive understanding of user-centered design practices and principles
• Proficiency in quantitative research methods and statistical analysis.
• Experience with UX metrics (e.g. SUS, NPS, CSAT, DEX).
• Proficiency with analytics tools like Google Analytics, DataDog, or similar platforms.
• Knowledge of statistical analysis and data visualization.
• Ability to effectively communicate research findings and insights to diverse
stakeholder groups.
• Curiosity and drive to continually improve our UX research processes
• Excellent collaboration skills to work with multiple teams in an international and
multicultural organization
• Very good written and verbal communication skills in English with ability to
communicate insights effectively
Nice to have skills
• Experience in qualitative research methods, e.g., user interviews, contextual inquiry,
surveys (tools like survey monkey), usability testing, Field study.
• Integration of AI into workflow.
Skills Required
- 5+ years of experience as a Quantitative UX Researcher or similar
- Comprehensive understanding of user-centered design practices and principles
- Proficiency in quantitative research methods and statistical analysis
- Experience with UX metrics (SUS, NPS, CSAT, DEX)
- Proficiency with analytics tools like Google Analytics or DataDog
- Knowledge of statistical analysis and data visualization
- Ability to effectively communicate research findings to diverse stakeholders
- Very good written and verbal communication skills in English
- Excellent collaboration skills to work with international, multicultural teams
- Curiosity and drive to continually improve UX research processes
- Experience in qualitative research methods (user interviews, usability testing, surveys, field study)
- Experience with survey tools like SurveyMonkey
- Experience integrating AI into workflows
What We Do
With a fleet of 280 modern container ships and a total transport capacity of 2.1 million TEU, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13,700 employees and 400 offices in 140 countries. Hapag-Lloyd has a container capacity of 3.1 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. In the Terminal & Infrastructure segment, Hapag-Lloyd has equity stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. Around 2,900 employees are assigned to the Terminal & Infrastructure segment and provide complementary logistics services at selected locations in addition to the terminal activities.
