We’re looking for a UX Researcher to join our UX Research Program and Practice team. You'll split your time between two modes of work: supporting embedded UX researchers across the organization through AI tooling development, knowledge management, maintaining standards and best practices and conducting hands-on research. This role is ideal for someone who cares deeply about research quality and has strong methodological knowledge, but wants to apply that expertise at the program level.
This role is located in Raleigh NC and no relocation support is given.
What you will doContribute to a shared repository of AI-driven UX research tools that augment and scale the research workflow.
Assist with evaluating AI output quality – assessing AI-generated research artifacts for accuracy, tone, bias, and interpretive validity.
Query and analyze the existing participant database (SQL, R, or Python) to identify sampling biases, demographic gaps, and representation issues.
Manage and improve recruitment infrastructure– participant panels, scheduling workflows, tooling, templates.
Maintain and evolve the team’s standards and best practice documentation.
Partner with the Senior Researcher to build and maintain a structured research insights repository.
Conduct primary research as part of ongoing research programs (benchmarking, UX measurement, continuous interviews).
Conduct research using existing data sources – survey backlogs, customer feedback repositories, support tickets, prior study findings – to surface patterns and generate new insights.
Bachelor’s degree in a relevant field (HCI, Psychology, Information Science, Social Sciences).or equivalent practical experience.
2+ years of experience conducting mixed-methods UX research (qualitative and quantitative).
Strong foundational knowledge of UX research methods — qualitative and quantitative — even though this role isn't conducting studies day-to-day
Experience with participant management, tooling, templates, or program coordination
Ability to review and give constructive feedback on research plans, guides, and deliverables
Organizational skills to manage taxonomies, repositories, and documentation at scale
Strong communication skills — can train, advise, and influence researchers and cross-functional partners
Exceptional writing and documentation skills, with the ability to translate complex methodologies into simple, enforceable criteria.
Attention to detail and a quality mindset — you notice when a screener has leading questions or a report buries the key finding
Plus:
Experience building or maintaining a research repository or knowledge management system
Experience developing research training programs or onboarding materials
Exposure to AI/LLM-based research tools or interest in how automation can support research workflows
Experience working in enterprise or B2B product environments
Pay Transparency
Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience.
About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
Benefits
● Comprehensive medical, dental, and vision coverage
● Flexible Spending Account - healthcare and dependent care
● Health Savings Account - high deductible medical plan
● Retirement 401(k) with employer match
● Paid time off and holidays
● Paid parental leave plans for all new parents
● Leave benefits including disability, paid family medical leave, and paid military leave
● Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!
Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.
Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email [email protected]. General inquiries, such as those regarding the status of a job application, will not receive a reply.
Skills Required
- Conduct foundational and usability studies (moderated and unmoderated)
- Conduct mixed-methods research and deliver rapid insights for design and engineering sprints
- Execute end-to-end participant recruitment and screening, ensuring diverse and representative samples
- Monitor database analytics to track demographic gaps and participant freshness
- Utilize and validate AI synthesis tools in analysis workflows
- Pilot, refine, and document new research methodologies and playbooks for team adoption
- Strong collaboration skills and ability to work with senior researchers to improve practice maturity
Red Hat Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Red Hat and has not been reviewed or approved by Red Hat.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, spanning medical, dental, and vision along with life and disability coverage. Access to HSA/FSA options and broadly positive reception of health benefits support the view that healthcare is a core strength.
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Leave & Time Off Breadth — Time-off offerings are described as generous, with substantial PTO for new hires plus additional recharge days and an end-of-year shutdown for many non-critical roles. Paid volunteer time, holidays, sick days, and supportive expectations around taking time off reinforce the breadth of leave benefits.
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Strong & Reliable Incentives — The rewards package includes performance bonuses and a recurring quarterly bonus program tied to company and individual performance. Availability of ESPP participation further adds to incentive pathways beyond base pay.
Red Hat Insights
What We Do
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
Why Work With Us
Red Hatters freely exchange different viewpoints, contribute ideas, and solve problems together. Our love of collaboration, accountability, a sense of community, and a measure of autonomy combine to create a powerful force that fosters innovation and makes Red Hat a great place to work.
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