UX Researcher

Key Responsibilities

• 1. Research Execution & Insight Generation
• Lead End-to-End Research: Conduct a wide range of research projects, from problem definition, recruiting, and planning, to executing interviews, usability tests, and surveys. This will cover mostly user research, and sometimes marketing research.
• Collaborate Across the Organization: Partner closely with Product, Design, and other teams in the wider organization on core product studies to ensure research insights address critical business questions across the company.
• Synthesize & Advocate: Analyze insights and effectively communicate findings to diverse audiences (Product, Design, Marketing), ensuring research directly informs product strategy and development decisions.


• 2. Research Operations & Democratization
• Own Participant Management: Own and manage the end-to-end participant process, including screening, scheduling, incentive distribution, and communication, ensuring compliance and a positive participant experience.
• Build the Knowledge Foundation: Design, implement, and maintain the Research Repository (e.g. Confluence) to centralize, tag, and make all research findings highly accessible and searchable across the organization.
• Enable the Teams: Support product teams with the necessary operational support, strong processes, training and tool stack to enable them to confidently and effectively conduct their own tactical research.
• Define Standards: Establish and document best practices and standards for research artifact creation, archiving, and synthesis.


• 3. Tools, Budget, & AI Adoption
• Manage the Tech Stack: Oversee the research tech stack, including managing vendor contracts, budgets, and licensing for tools like Maze, Survey Monkey.
• Implement AI-Assisted Methods & Drive AI Efficiency: Lead the strategic adoption of AI tools to enhance workflow efficiency, particularly in the design (e.g. question generation, bias checks) and qualitative data analysis (e.g., automated thematic coding and summarization).
• Improve & Evaluate: Continuously evaluate and recommend new systems to improve overall research efficiency and capability, staying current on emerging AI/ML applications in the research field.

Your Qualifications

• Experience: At least 3 years of hands-on experience in UX research, covering a wide range of quantitative and qualitative research methods.
• Organizational Skills: Strong organizational and project management skills, with proven experience leading multiple projects and managing processes simultaneously.
• AI/Tech Proficiency: Proven ability to integrate and manage AI/ML tools to drive efficiencies in research tasks, such as automated survey analysis or transcript summarization.
• Stakeholder Management: Experience working effectively with multiple stakeholders, ideally within Product (PMs, Designers, PMMs), with excellent communication skills and an ability to influence cross-functional partners.
• Traits: Highly organized, results-driven, and able to prioritize effectively in a fast-paced environment.
• Language: Fluent in English, written and spoken.


• Nice to Haves
• Experience supporting the dedicated operations (ReOps) of a UX or UX Research team.
• Experience working on large-scale international research projects.


If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!

What we have to offer

• 4 additional weeks parental leave 100% paid
• Financial support for home office equipment
• Relocation package and visa support
• Free unlimited carpooling & bus rides
• Employee Stock Ownership plan
• 25 days holiday per year + RTT
• Local meal plan policies (Swile card in France)
• 50% transportation paid in France (Forfait Mobilité Durable)
• Mental health support through Moka.care

Interested in joining the ride?

• a 45-min video-call with Chloé Friess our Talent Acquisition Managers to get to know you, understand your career expectations and answer your questions
• a 60-min video-call with Caroline Wilsford our Head of Growth
• a fully remote exercise to evaluate your technical skills, including a presentation to key stakeholders
• a 30-min video-call with Benjamin Retourné, CPO for a final validation


Our hiring process lasts on average 20-25 days and offers usually come within 48 hours.
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.