Product Researcher

We strongly encourage applications from people of colour, the LGBTQ+ community, people with disabilities, neurodivergent people, parents, carers, and people from lower socio-economic backgrounds.

If there’s anything we can do to accommodate your specific situation, please let us know.

About Cleo

Most people come to Cleo to do work that matters. Every day, we empower people to build a life beyond their next paycheck, building a beloved AI that enables you to forge your own path toward financial well-being.

Backed by some of the most well-known investors in tech, we’ve reached millions of people to support them throughout their financial lives, from their first paycheck to their first home and beyond. We're hitting headlines too. This year, Forbes named us as one of their Next Billion Dollar Startups, and we were crowned the 'Hottest Tech Scaleup' at the Europas.

Follow us on LinkedIn to keep up to date with new product features and insights from the team.

We’re looking for a Product Researcher to join our growing research team and partner closely with product, design, and data to shape our roadmap with insight. In this role, you’ll be embedded in a product area and expected to take ownership of end-to-end research, from shaping the questions, selecting methods, executing studies, and driving actionable decisions.

You’ll be the kind of researcher who thrives in early-stage product development, using a mix of qualitative and quantitative methods to explore and evaluate user needs, concepts and features

What you’ll be doing:

• Partner with cross-functional teams to define learning goals, prioritise research needs, and identify opportunities through both generative and evaluative research
• Own and execute mixed methods studies, from user interviews, concept tests, and diary studies to survey design
• Turn complex research findings into clear, product-relevant insights, working with PMs, designers and engineers to ensure they influence product direction and prioritisation
• Bring structure to ambiguity, helping teams navigate uncertain opportunity spaces and make confident decisions with the right level of insight
• Collaborate with data analysts and other researchers to triangulate insights across sources, shaping broader product and user narratives 

What are we looking for?

• Proven experience conducting end-to-end user research in product environments, with a strong toolkit across qualitative and quantitative methods
• Strong product thinking: able to align research to business and team goals, and influence roadmap decisions with clear insight
• Experience contributing to product strategy or long-term vision through user understanding
• Strong synthesis and storytelling skills: you bring teams along with you, and your insights land with impact
• Ability to scope research to timelines and context, while maintaining rigour and stakeholder relevance
• Familiarity with tools like Dovetail, Miro, or survey platforms like Typeform or Qualtrics
• Experience working in cross-functional squads and product teams

What do you get for all your hard work?

• An above market compensation package (Base + Equity). We're prepared to pay for the very best.
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility: We treat you as humans first, employees second. Because we can’t fight for the world’s financial health, if we’re not healthy ourselves. This means all the usual perks but it also means flexibility. We take pride in being a flexible workplace that trusts our Cleople to deliver their best work, giving you the autonomy to structure your day around morning drop-offs to school or daily dog walks.
• Hybrid-first: Join our hybrid-first team, where we blend the best of both remote and in-office work. We expect our team members to be in our London office 1-2 times a week. On Thursdays, we buy you lunch but you can come to the office on whichever days work best for you!
• Other benefits;
  • Generous pay increases for high-performers and high-growth team members
  • Equity top-ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year you spend at Cleo)
• Check out our new benefits package here: https://web.meetcleo.com/blog/big-benefits-energy-the-latest-cleo-employee-benefits
• 6% employer-matched pension in the UK
• Private Medical Insurance via Vitality, dental cover, and life assurance
• Enhanced parental leave
• 1 month paid sabbatical after 4 years at Cleo
• Regular socials and activities, online and in-person
• We'll pay for your OpenAI subscription
• Online mental health support via Spill
• And many more!

We are committed to making Cleo a more diverse and inclusive workplace. We are making continuous changes in order to make sure that all voices, especially those of minorities are heard, supported and celebrated. Our work doesn't stop at hiring, and we are providing every employee with training, support and development throughout their Cleo career, alongside training specific to inclusivity.