Join us as a UX Researcher
At NatWest Cushon we like to do things a bit differently. Our mission is to help as many people as possible to get comfortable with their finances, and our vision is to bring tech revolution to the financial services industry.
- We’re looking for a User Researcher who is passionate about human-centred design (HCD) and understands the power of research in shaping exceptional digital experiences
- As part of an open, collaborative, and agile environment, you’ll work closely with product designers, product owners, developers, and business stakeholders to embed user research into our decision-making processes
What you'll do
As a UX Researcher, you’ll be defining and conducting investigations into customer experiences for our current and prospective products lines serving both business to consumer and business to business customers. These are delivered across multiple platforms, such as desktop, web, mobile and tablet devices and for both browser-based experiences and native apps.
Working alongside a multi-disciplinary team, you’ll use a variety of qualitative and quantitative research methods, including: behavioural data analysis, user interviews, ethnographic research, surveys, usability testing and split testing to help maximise the utility, usability and desirability of our digital products and services.
Additionally, you’ll be:
- Planning, conducting, and analysing user research to uncover insights that drive product design and business decisions
- Helping to develop high level storyboards and journey maps that communicate the goals, motives, and means by which groups of customers use, or will use, a given product
- Using multiple research techniques and providing the design team with multiple sources to understand and empathise with customer or user needs
- Conduct usability audits, application evaluations, and content analysis to identify friction points and opportunities for improvement
- Champion best-practice UX research methodologies, tools, and processes across the team, continuously improving how we work
The skills you'll need
You’ll need to have experience of supporting HCD processes and using both qualitative and quantitative research techniques to address design challenges for new and existing products or services. We’ll expect you to have hands-on experience with UX research tools for conducting, synthesising and sharing user research and strong problem-solving skills, with the ability to adapt research approaches based on project constraints, deadlines, and business priorities.
We’ll also be looking for:
- Knowledge of research techniques, including: interviews, ethnography, surveys and evaluative testing
- Ability to synthesise complex research findings into clear, actionable insights that influence product and design decisions
- Experience conducting research for both consumer and business-facing products (B2C & B2B), balancing user needs with business goals
- Background in human-computer interaction, psychology, sociology, anthropology, or a related field
- Excellent communication and collaboration skills, with an ability to influence stakeholders and advocate for research-led decision-making
Hours
35
Job Posting Closing Date:
20/03/2025
Ways of Working:Remote First
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What We Do
We’re a business that understands when our customers and people succeed, our communities succeed, and our economy thrives. As part of our purpose, we’re looking at how we can drive change for our communities in enterprise, learning and climate.
As one of the leading supporters of UK business, we’re prioritising enterprise as a force of change. We’re focusing on the people and communities who have traditionally faced the highest barriers to entry and figuring out ways to remove these.
Learning is also key to our continued growth as a company in an ever changing and increasingly digital world. By setting a dynamic and leading learning culture, our people prosper, and our customers are given the tools to continue to improve their financial capability and confidence.
One of the biggest challenges we all face in our future is climate change. That’s why we’ve put it right at the core of our purpose. We want to champion climate solutions with financing and entrepreneurial support, fully embed climate into our culture and decision making, and be climate positive by 2025.
We’re committed to using our purpose to break down barriers, drive change and ultimately create a great place to work.
