UX Researcher

Description

About Our Team

Our employees thrive in a culture that's fast-paced and ego-free, where innovation and collaboration are encouraged at every turn. We are an organization that provides federal agencies instant access to experienced and talented professionals who understand their unique challenges and know the most efficient ways to address them. We are continually investing in resources and talent, so we stay prepared with specialized teams in place who are experts in creating tailored technologies. Our solutions empower Federal organizations to grow, modernize, and succeed in a rapidly evolving landscape.

We value all voices and want to attract talent from all backgrounds. We're on the lookout for individuals who are passionate about technology and thrive in environments where problem-solving is approached with creativity and enthusiasm. If you're someone who enjoys continuously expanding your skill set while tackling real-world business problems, you'll feel right at home with us. Veterans and military spouses are especially encouraged to bring your unique and valuable experience to our team.

About the Role

We are seeking a UX Researcher to join our team and play a critical role in shaping user-centered solutions. As a UX Researcher, you will collaborate closely with Product Managers (PMs) and Engineers to identify the right problems to solve, evaluate solution options, and measure the usability of delivered products. You’ll apply a variety of qualitative and quantitative research methods to uncover user insights that directly inform product strategy and design decisions. By joining our organization, you'll be part of the team to bridge technology with Veteran needs and transform VA service delivery!

Key Responsibilities

• Work with PMs and Engineers to define research questions that inform product decisions and ensure alignment with business goals.
• Design and execute research studies, including 1:1 interviews, heuristic evaluations, contextual inquiries, card sorting, and usability studies.
• Analyze and synthesize research findings into actionable insights, presenting clear recommendations to stakeholders.
• Assess potential solutions through usability testing and other evaluative research methods, providing feedback to improve user experience.
• Facilitate workshops and collaborative sessions to ensure research insights are integrated into product development processes.
• Track user experience metrics post-launch and recommend iterative improvements based on data and feedback.
• Document research processes, findings, and insights in accessible formats to inform future product iterations.
• Champion user needs and perspectives throughout the product lifecycle, ensuring that solutions align with user expectations and behaviors.

Qualifications

• Bachelor’s degree in Human-Computer Interaction (HCI), Psychology, Anthropology, Sociology, or a related field.
• 2+ years of experience in UX research or a related role.
• Proficiency in a range of research methodologies, including user interviews, usability testing, heuristic evaluations, and card sorting.
• Strong analytical skills, with the ability to synthesize complex data into clear insights and recommendations.
• Experience collaborating with cross-functional teams, including PMs, UX designers, and Engineers.
• Excellent communication skills, with the ability to present research findings to both technical and non-technical audiences.
• Familiarity with design and research tools such as Figma, Mural, Icon8, Optimal Workshop or similar.
• Ability to obtain a Public Trust or other clearance as required

Preferred Skills

• Experience conducting research in Agile development environments.
• Knowledge of accessibility standards and inclusive research practices.
• Experience with quantitative research and data analysis tools.
• Experience in MAX Confluence and MAX Jira
• Exposure to Salesforce, API management, data & governance, or AWS is a plus.

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Requirements
None

Benefits
None