AT A GLANCE

We are seeking a passionate and experienced UX Researcher to join our team. As a UX Researcher at RVO Health, you will play a pivotal role in understanding our users, their needs, and behaviors. Your insights will inform the design and development of user-centric healthcare solutions, ensuring that our products are intuitive, engaging, and effective.

Where You'll Be

To prioritize togetherness, culture, and accountability, RVO Health operates on a hybrid in-office work schedule. We expect employees to work from our South Charlotte office Tuesday, Wednesday and Thursday each week. You are welcome to work remotely Mondays and Fridays if you wish.

1101 Red Ventures Dr Fort Mill, SC 29707

What You’ll Do

• Plan, execute, and analyze user research studies to gain a deep understanding of user behaviors, preferences, and pain points.
• Collaborate closely with cross-functional teams, including designers, product managers, and developers, to integrate user insights into the product development process.
• Conduct usability testing, surveys, interviews, and other research methods to gather user feedback and validate design decisions.
• Create and maintain user personas, journey maps, and other user-centered design artifacts to inform product strategy.
• Identify opportunities for improving the user experience and advocate for user-centered design principles throughout the organization.
• Stay up-to-date with industry best practices and emerging trends in UX research and healthcare technology.
• Assist in the development of user-centered design guidelines and processes.
• Mentor and guide junior UX researchers when necessary.

What We’re Looking For

• Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Cognitive Science, or a related field.
• 5+ years of experience as a UX Researcher, preferably in the healthcare or technology industry.
• Proficiency in a wide range of user research methodologies, including usability testing, contextual inquiry, and surveys.
• Strong analytical and problem-solving skills, with the ability to synthesize complex data into actionable insights.
• Excellent communication and presentation skills, with the ability to effectively convey research findings to diverse stakeholders.
• Proficiency in UX research tools and software.
• A passion for understanding user behavior and improving user experiences.
• Experience with healthcare-related projects or products is a plus.

Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.

• Starting Salary: $78,000 - $118,000
  *Note actual salary is based on geographic location, qualifications and experience
• Health Insurance Coverage (medical, dental, and vision)
• Life Insurance
• Short and Long-Term Disability Insurance
• Flexible Spending Accounts
• Paid Time Off
• Holiday Pay
• 401(k) with match
• Employee Assistance Program
• Paid Parental Bonding Benefit Program

Who We Are: 

Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group’s Optum Health. Together we’re focused on delivering on our vision of a stronger and healthier world. 

RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife. 

We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program. 

RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.  

We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact [email protected].

We do not offer sponsorship for this role at this time.