UX Researcher - Remote

Posted 8 Days Ago
Hiring Remotely in United States of America
Remote
64K-131K Annually
7+ Years Experience
Consulting
Find work you believe in with approximately 9,000 specialized experts across 75 locations.
The Role
The UX Researcher will conduct research to understand end users, collaborate with teams to validate product designs, create personas, and conduct usability testing. The role involves translating research findings into actionable insights to enhance product experience in federal healthcare IT projects.
Summary Generated by Built In

We seek a talented User Experience Researcher to join a growing team of designers, researchers, and writers supporting clients in federal government. Through our work building and modernizing enterprise software applications, you will have the opportunity to design products that are simple, intuitive, and satisfying that ultimately help the federal government work better and deliver better services. 

 

As a UX Researcher, you have a pivotal role in understanding and advocating for end users while collaborating with stakeholders and cross-functional partners to optimize product prototypes, validate product and design decisions, and deliver high quality experiences. You will be responsible for conducting quantitative and qualitative research, synthesizing secondary research, and translating insights into powerful stories. You will distill findings into actionable insights, advocate for customer and user needs, collaborate on product designs, validate them with users, and more.  

 

This position will be embedded in one of our projects in the federal healthcare IT industry, such as the US Department of Health and Human Services and the Centers for Medicare and Medicaid Services. 

Key Responsibilities  

  • Work to support the UX vision and strategy established by project leadership in alignment with business objectives. 

  • Collaborate to form questions, hypotheses, and methods to effectively uncover insights and execute research plans to inform product and user experience decisions. 

  • Help drive empathy and validate concepts by conducting user interviews and surveys, developing personas, and conducting other research. 

  • Support efforts to discover and develop UX solutions by participating in ideation sessions, rapid testing, and concept validation. 

  • Help teams iterate by testing solutions for usability and accessibility, running feedback sessions, and conducting related research. 

  • Communicate study results and user outcomes clearly and in an unbiased way, using data to illustrate your user's story. 

  

Basic Qualifications  

  • Bachelor's degree (preferably in psychology, human computer interaction, human factors, or related field)

  • 3+ years of applied UX research experience in the software industry. 

  • Candidate must reside in the US, be authorized to work in the U.S., and work must be performed in the U.S. 

  • Candidate must have resided in the U.S. 3 of the last 5 years 

  • Candidate must be eligible for public trust.  

Preferred Qualifications  

  • Master’s degree in psychology, human computer interaction, human factors, or related field.  

  • 10+ years of overall professional experience preferred. 

  • Able to provide 1 or more case studies demonstrating your research process and deliverables. 

  • Knowledge of WCAG 2.0 Level AA / Section 508 compliance preferred.  

  • Experience in federal contracting or healthcare IT preferred. 

  • Active or past clearance to work with the Centers for Medicare and Medicaid Services or the US Department of Health and Human Services. 

Professional Skills  

  • Complete tasks effectively and on schedule as part of a broader development team. 

  • Participate in an Agile process to learn quickly and iterate on your project's user experience. 

  • Understand research ethics and best practices to protect participants and control bias, including informed consent, personally identifiable information, NDAs, and related concepts. 

  • Understanding of usability and accessibility including heuristic and expert methods. 

  • Strong research skills in at least one branch of research such as qualitative, quantitative, and design-based methods. 

  • Demonstrate excellent written, visual, and verbal communication. 

  • Ability to work successfully with a cross-functional, diverse, and distributed remote development team. 

 

Job Location:  

This position requires that the job be performed in the United States. If you accept this position, note that ICF monitors employee work locations, blocks access from foreign locations/foreign IP addresses, and prohibits personal VPN connections. 

 

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$63,511.00 - $130,642.00

Nationwide Remote Office (US99)

Top Skills

Ux Research
The Company
HQ: Reston, VA
9,000 Employees
Hybrid Workplace
Year Founded: 1969

What We Do

ICF is a global advisory and technology services company with approximately 9,000 employees in industries across the public and private sectors. For over 50 years, we’ve been helping clients take on some of the world’s most complex challenges to produce exceptional results. Our work is the catalyst to help shape the future for all.

Beyond our purpose-driven work, we invest in our employees and their experience with us. We have numerous options for healthcare and many additional benefits, including immediate access to 401k retirement matching and pet insurance. Our Employee Community Networks help members find support, belonging, and growth by enhancing internal networks and professional development. We offer paid volunteer time and match your donations. As learning is a never-ending journey, we offer tuition reimbursement, mentorship programs, communities of practice to contribute to and grow from, and memberships to LinkedIn Learning and Coursera. We aim to consider every aspect of how to invest in people so they can belong, grow, and thrive with us.

Why Work With Us

At ICF, we are a purpose-driven company with a strong culture and underlying values that prize diversity, opportunity, equality, and respect. We are not all the same. And that has always been our greatest strength. We are at our best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do th

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