Job Description
As a UX Researcher 2 for Nordstrom, you’ll partner with stakeholders (designers, product managers, business owners, engineers) to define research needs for a medium to large sized project in our store and corporate employe space. This will include planning and conducting research; analyzing and presenting findings; and strongly advocating for the user during all phases of the feature/product design process. You are a system-level thinker and an expert across a variety of qualitative and quantitative methods, but are not limited by them and can develop original research to tackle complex issues that arise.
A day in the life…
- Proactively identify research opportunities to drive the progression of the program
- Work closely with product and business teams to identify actionable research questions, and identify or invent the correct methodology to address them
- Evaluate existing or proposed functionality across a variety of platforms (e.g. desktop, smart phone, tablet, POS devices)
- Conduct generative research to inform the product’s direction
- Map, write and maintain process and/or system documentation for research initiatives
- Manage the testing process, including acquiring any necessary assets and collaborating with external vendors
- Translate user needs into effective, valuable solutions
- Communicate results and illustrate suggestions in compelling and creative ways
- Work with other groups to ensure solutions are customer-centric
You own this if you have…
- Bachelor’s degree in Human Factors, Human-Computer Interaction, Psychology or a related field (Master’s preferred)
- 3+ years’ experience planning and conducting user research
- Demonstrated fluency in a wide variety of user research methodologies (e.g. usability studies, 1:1 interviews, focus groups, heuristic evaluations, task analysis, site visits, surveys, etc.)
- Fluent with usability practices and theory
- Experienced with using moderated and unmoderated remote testing software preferred
- Experience with Agile development process preferred
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Pay Range Details
The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.
Washington: $121,500-$188,500 annuallyThis position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf
Nordstrom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nordstrom and has not been reviewed or approved by Nordstrom.
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Healthcare Strength — Healthcare options are described as broad, including medical, dental, and vision coverage alongside virtual care and mental health support. Additional protections like disability coverage, life/AD&D, and accounts such as HSA/FSA further strengthen the overall health-and-protection offering.
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Retirement Support — Retirement benefits include a 401(k) plan with a defined employer match structure and access to additional financial programs like an employee stock purchase plan. Commuter accounts, transit subsidies, and adoption assistance add to the overall financial support beyond base pay.
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Leave & Time Off Breadth — Time-away benefits include PTO accrual, paid holidays, bereavement leave, parental and bonding leave, and a sabbatical program after tenure. PTO sharing and donation options expand flexibility in how time off can be used and supported across colleagues.
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When you join Nordstrom, you join a fast-paced and entrepreneurial environment is paired with the strong history and experience of the Nordstrom retail legacy. We have access to some of the greatest minds in retail and technology and are constantly creating innovative strategies to develop the ultimate apparel solutions.
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