UX Research Operations Coordinator

About AnswerLab

AnswerLab helps pioneering leaders Own the Unknown, transforming uncharted territory into clarity, direction, and competitive advantage. We build strategic insight through deep human understanding and validating future possibilities with real people in real contexts. We believe that the future of experience strategy relies on continuous learning and cross-functional expertise, enabling us to guide clients through unprecedented challenges across every phase of the product lifecycle.

Role Overview

We’re looking for a Research Operations Coordinator to join our User Experience Research Recruiting team. In this role, you’ll manage the logistics of recruiting participants for digital product research, ensuring studies run smoothly and clients have a seamless experience. You’ll handle 5–8 projects at a time, coordinating with researchers to confirm screening criteria, set quotas, manage scheduling, and keep studies on track. You’ll also help refine processes and tools that make our recruiting practice more efficient and effective.

This is a great opportunity to gain hands-on exposure to all aspects of UX Research Operations, from operational logistics to client consulting. We’re looking for someone who thrives in a fast-paced environment, enjoys solving problems before they become issues, and takes pride in delivering accurate, timely results. You’ll collaborate closely with researchers, clients, and cross-functional partners, and report directly to a Pod Lead within the Recruiting team.

Key Responsibilities

• Oversee UX Research Operations logistics from initiation to execution, including participant recruitment, screening, scheduling, communications, NDAs/ICFs, attendance tracking, incentive distribution, and ensuring adherence to project timelines.
• Coordinate project logistics such as internal and client meeting scheduling, set-up, kick off, and documentation.
• Use project and content management tools (e.g.,  Google Docs, Sheets, Forms, Salesforce, Slack, Gchat, Gspaces) to organize communication, track progress, and maintain accurate records.
• Provide day-to-day administrative support for research studies, ensuring smooth execution across all phases.
• Manage technology used in research operations, including project management platforms, programming online surveys with complex logic, filtering large datasets, and entering or extracting data from dashboards.
• Actively monitor project schedules, managing internal and external resources to ensure successful delivery.
• Maintain continuity across client projects by adhering to specialized NDAs, protocols, and client-specific requirements.
• Ensure compliance with legal requirements for clients in regulated industries such as financial services and pharmaceuticals.
• Develop and maintain best practices for research screeners, including a database of screening questions for future recruitment needs.
• Collaborate with Research and Operations teams to identify process improvements, increase efficiency, and strengthen team practices.
• Share insights on tools, workflows, and processes with team members and clients to enhance study execution and client experience.

Key Relationships

• Reports to a Research Operations Pod Lead
• Works closely with Recruit Coordinators, UX Researchers, and Client Stakeholders
• This job has no supervisory responsibilities

Knowledge, Skills, and Experience 

We understand that outstanding candidates can come from a variety of backgrounds. While specific experience is important, we are ultimately looking for individuals with the personal characteristics to thrive in a growing, client-focused business. The ideal candidate will likely meet many or most of the following criteria:

• Proven ability to engage with clients and stakeholders in a consultative, service-oriented manner while seamlessly navigating and switching between multiple tools and platforms.
• 1–2 years of experience demonstrating client and stakeholder collaboration, service delivery, and project support.
• Strong organizational skills with excellent attention to detail and a commitment to accuracy and completeness.
• Exceptional time management skills and the ability to prioritize effectively.
• Highly service-oriented, responsive, and client-focused.
• Ability to work independently and manage priorities in a high-volume, fast-paced, client-driven environment.
• Excellent written and verbal communication skills, with strong interpersonal abilities.
• Self-motivated, quick learner, and able to multitask with minimal supervision.
• Enthusiastic, performance-driven, and a collaborative team player.
• Familiarity with Salesforce, Rally and/or Ethnio, as well as experience sending and managing bulk email communications.
• Bachelor’s degree required.
  

Physical Requirements 

• Extended hours may be required to meet project deadlines 

• Willingness to work shifted hours to service different time zones 

• Sitting for extended periods of time 

Location Eligibility

This role is open to candidates residing in select U.S. states where we are currently able to support employment. At this time, we are considering candidates located in:

AZ, FL, GA, IL, IN, MI, NC, OH, PA, TX

Candidates must reside and perform work in one of the listed states at the time of hire.

Additional Information 

At AnswerLab, our mission is to create experiences that deliver meaningful impact, and that begins with building a company where people feel respected, supported, and empowered to do their best work. We are committed to fostering an inclusive environment where every employee has a sense of belonging and equal opportunity to grow and succeed. This commitment is embedded in how we hire, develop, and support our people, and in the expectations we hold for our leaders and teams.

We are committed to providing equal employment opportunities to all employees and applicants. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender (including gender identity and expression), sexual orientation, age, national origin, ancestry, citizenship, marital status, medical condition, genetic information, physical or mental disability, military or veteran status, or any other status protected by applicable federal, state, or local law. We also provide reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs, in accordance with applicable law.

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