The Role
The UX Research Lead will drive the UX research strategy, lead research projects, mentor designers, and establish efficient research practices to enhance product decision-making and user experience.
Summary Generated by Built In
OUR STORY
TechInsights is the information Platform for the semiconductor industry.
Regarded as the most trusted source of actionable, in-depth intelligence related to semiconductor innovation and surrounding markets, TechInsights’ content informs decision makers and professionals whose success depends on accurate knowledge of the semiconductor industry—past, present, or future.
Over 650 companies and 125,000 users access the TechInsights Platform, the world’s largest vertically integrated collection of unmatched reverse engineering, teardown, and market analysis in the semiconductor industry. This collection includes detailed circuit analysis, imagery, semiconductor process flows, device teardowns, illustrations, costing and pricing information, forecasts, market analysis, and expert commentary. TechInsights’ customers include the most successful technology companies who rely on TechInsights’ analysis to make informed business, design, and product decisions faster and with greater confidence. For more information, visit www.techinsights.com.
WHY WORK WITH US
THE OPPORTUNITY:
We're seeking a UX Research Lead to transform TechInsights' design practice from execution to strategic impact. You'll drive evidence-based product decisions by combining advanced research methodologies, AI-enhanced practices, and behavioral data analysis to uncover insights that fuel growth and retention. Working closely with our Growth and Engagement team, you'll analyze telemetry, conduct scalable usability testing, and translate findings into measurable product improvements. This is equal parts practitioner and practice-builder: you'll execute rigorous research while mentoring designers, establishing research frameworks, and championing evidence-based decision making across the organization. If you thrive at connecting user experience to business outcomes and building research capabilities from the ground up, this role is your opportunity to prove the strategic power of UX research.
WHAT YOU WILL DO
WHO YOU ARE
Experience & Education
As part of the recruitment process for this position, you will be required to submit your latest citizenship and/or permanent residency information. This information will be used to comply with U.S. Export Control Laws and Regulations.
TechInsights is the information Platform for the semiconductor industry.
Regarded as the most trusted source of actionable, in-depth intelligence related to semiconductor innovation and surrounding markets, TechInsights’ content informs decision makers and professionals whose success depends on accurate knowledge of the semiconductor industry—past, present, or future.
Over 650 companies and 125,000 users access the TechInsights Platform, the world’s largest vertically integrated collection of unmatched reverse engineering, teardown, and market analysis in the semiconductor industry. This collection includes detailed circuit analysis, imagery, semiconductor process flows, device teardowns, illustrations, costing and pricing information, forecasts, market analysis, and expert commentary. TechInsights’ customers include the most successful technology companies who rely on TechInsights’ analysis to make informed business, design, and product decisions faster and with greater confidence. For more information, visit www.techinsights.com.
WHY WORK WITH US
- Company-sponsored training and development opportunities
- Comprehensive benefits package (health, dental, vision, wellness, RRSP/401K Matching, annual fitness reimbursement)
- Flexible vacation policy
- Bring your own device program
- Employee referral bonus
- Community involvement opportunities through charitable alliances: https://www.techinsights.com/community-involvement
- Wellness resources and support
- Inclusive environment that prioritizes diversity, equity, and accessibility
- High-growth company driven by high performance
- Expected salary range: $88,500 - $94,000 CAD
THE OPPORTUNITY:
We're seeking a UX Research Lead to transform TechInsights' design practice from execution to strategic impact. You'll drive evidence-based product decisions by combining advanced research methodologies, AI-enhanced practices, and behavioral data analysis to uncover insights that fuel growth and retention. Working closely with our Growth and Engagement team, you'll analyze telemetry, conduct scalable usability testing, and translate findings into measurable product improvements. This is equal parts practitioner and practice-builder: you'll execute rigorous research while mentoring designers, establishing research frameworks, and championing evidence-based decision making across the organization. If you thrive at connecting user experience to business outcomes and building research capabilities from the ground up, this role is your opportunity to prove the strategic power of UX research.
WHAT YOU WILL DO
- Define and drive UX research strategy across product lines, partnering with Product, Design, and Leadership to influence roadmaps and champion the voice of the user in executive forums and strategic decisions.
- Lead end-to-end research projects employing diverse methodologies including usability testing, participatory design, heuristic evaluations, benchmarking, and surveys to clarify ambiguous problems and uncover innovation opportunities.
- Leverage AI-powered workflows to accelerate research planning, recruitment, and synthesis while ensuring findings translate into actionable design requirements and strategic recommendations.
- Analyze behavioral data and telemetry with the Growth and Engagement team to identify friction points, retention drivers, and opportunities for measurable business impact.
- Transform insights into compelling stories through personas, journey maps, and narratives that connect user needs to business metrics, facilitating workshops and discussions that build alignment across teams and leadership.
- Establish scalable research practices by creating frameworks, templates, and playbooks that increase efficiency and mature organizational capabilities.
- Mentor designers and researchers in evidence-based methods while staying current with emerging methodologies, particularly AI-enhanced practices, to elevate the overall design practice.
WHO YOU ARE
Experience & Education
- 6+ years of UX research experience in enterprise or complex digital platforms, with demonstrated impact on product strategy and business outcomes
- Bachelor's or Master's degree in HCI, Psychology, Cognitive Science, Information Science, or related field—or equivalent applied experience
- Expertise across research methodologies including usability testing, contextual inquiry, diary studies, surveys, card sorting, heuristic evaluations, and competitive benchmarking
- Strong analytical and synthesis skills to transform complex data into actionable insights
- Proficiency with research tools and platforms for usability testing, surveys, analytics, visualization, and AI-enhanced workflows
- Exceptional storytelling abilities to craft compelling narratives and presentations that influence executives and cross-functional partners
- Proven collaboration skills working across Platform, Product, Customer Success, and Leadership teams to drive alignment in ambiguous problem spaces
- Experience building research capabilities through mentoring, codifying best practices, and creating scalable frameworks
- Deep commitment to inclusive and ethical research practices, including user-centered design principles, accessibility standards (WCAG 2.2), participant confidentiality, and data privacy
- Forward-thinking mindset that anticipates industry shifts, benchmarks against competitors, and connects current insights to future growth and innovation opportunities.
As part of the recruitment process for this position, you will be required to submit your latest citizenship and/or permanent residency information. This information will be used to comply with U.S. Export Control Laws and Regulations.
Top Skills
Ai-Enhanced Workflows
Behavioral Data Analysis
Usability Testing
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The Company
What We Do
TechInsights is the most trusted source of technology analysis and market information for the semiconductor and microelectronics industry.
Founded in 1989 to provide advanced reverse engineering services to companies seeking to better understand the underlying architecture of the semiconductor; for over 30 years we have existed to support a fair marketplace where semiconductor and electronics intellectual property can be innovated and monetized. We enable business leaders to make the best-informed technology and investment decisions.
