At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.
Lyft is seeking a qualitative User Experience Research Intern to join our team, which aspires to elevate the user experience for our drivers and riders across 300+ cities nationwide. You will conduct research studies, as well as participate in studies alongside more senior researchers from which you’ll gain strong mentorship. You will partner with Design, Product Management, Analytics, and Engineering in order to derive deep insights about our users’ behaviors and attitudes, and communicate results and actionable recommendations across the company.
Interns contribute to user-facing products, working side-by-side with top User Experience Research team members in the industry while having autonomy from the get-go. Lyft fosters a collaborative environment in the office, so there's always a sharp mind eager to hear about your next idea. So what's yours?
Responsibilities:- Design and conduct studies across key Lyft product areas -- independently and in conjunction with more senior researchers. You will utilize methods such as ethnographic & field research, diary studies, surveys, user/usability testing (remote and in-person), guerrilla research, and any other methods you find impactful
- Review, analyze, and communicate qualitative and/or quantitative data to generate tactical and strategic insights, as well as actionable recommendations which drive product innovation and design improvements for users
- Currently pursuing a Master's or PhD degree in Human-Computer Interaction, Anthropology, Design, Psychology, Cognitive Science, or a related field from a university in Canada with a graduation date between December 2027 and Summer 2028 (required)
- Available during Summer 2027 for an internship in Toronto
- Extraordinary organizational skills and meticulous eye for detail
- Strong listening and analytical skills; proactive troubleshooter
- Team player with excellent written & verbal communication skills
- Enthusiasm for a collaborative, highly energetic, fun and fast-paced environment
- Experience as a researcher and/or research coordinator for qualitative research studies or school-based research projects, including usability/user testing, surveys, field research, or user interviews
- Research experience with mobile technology
- Experience conducting qualitative research in applied research settings, ideally within a Product organization
- Experience designing surveys and experimental research, and analyzing large datasets using appropriate statistical methods
- Experience using Qualtrics or SurveyMonkey
- Experience cleaning, handling, and transforming data in Microsoft Excel and/or Google Sheets
- Experience with SQL, R, and/or other data analysis software (e.g., SPSS)
- Experience with research participant recruitment and management practices
- Design thinking, visual communication, information design, or wireframing skills
- Mental health benefits
- In addition to holidays, interns receive 2 days paid time off and 3 days sick time off
- Subsidized commuter benefits and Lyft ride credits
Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.
Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers.
The expected base pay range for this position in the Toronto area is CAD $40 - CAD $48 per hour. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.
Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.
This is a new position.
Skills Required
- Currently pursuing a Master's or PhD degree in Human-Computer Interaction, Anthropology, Design, Psychology, Cognitive Science, or a related field
- Enrolled at a university in Canada
- Graduation date between December 2027 and Summer 2028
- Available during Summer 2027 for an internship in Toronto
- Experience as a researcher or research coordinator for qualitative research studies or school-based research projects
- Experience with usability or user testing, surveys, field research, or user interviews
- Strong organizational, listening, analytical, written communication, and verbal communication skills
- Research experience with mobile technology
- Experience conducting qualitative research in applied research settings, ideally within a Product organization
- Experience designing surveys and experimental research and analyzing large datasets using statistical methods
- Experience using Qualtrics or SurveyMonkey
- Experience cleaning, handling, and transforming data in Microsoft Excel or Google Sheets
- Experience with SQL, R, or other data analysis software such as SPSS
- Experience with research participant recruitment and management
- Design thinking, visual communication, information design, or wireframing skills
Lyft Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lyft and has not been reviewed or approved by Lyft.
-
Healthcare Strength — Comprehensive medical, dental, and vision coverage is provided for corporate employees, with added access to One Medical and mental‑health support for employees and dependents. Benefits materials also highlight wellness programs alongside these core plans.
-
Parental & Family Support — Paid parental leave of 18 weeks is offered for biological, adoptive, and foster parents, and family‑building and fertility support are included. These provisions are consistently described as a standout element of the package.
-
Leave & Time Off Breadth — Salaried U.S. employees have unlimited PTO, and hourly employees receive a defined bank of paid time off plus observed holidays. Some reports also note sabbatical eligibility after tenure.
Lyft Insights
What We Do
Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation, and is available to approximately 95 percent of the United States population as well as select cities in Canada. Lyft is committed to effecting positive change for our cities by offsetting carbon emissions from all rides, and by promoting transportation equity through shared rides, bikeshare systems, electric scooters, and public transit partnerships.
