We made history and now we work to transform the future – for our customers, our communities and our families. You'll see your work on the road every day, helping people move freely and pursue their dreams. At Ford, you can build more than vehicles. Come build what matters.
Digital Product Design (DPD) at Ford is committed to envisioning and creating simple, thoughtful, enjoyable, and compelling product experiences that our customers need and love. We work in close partnership with product and engineering to deliver best-in-class interactions experiences that meet the needs of people today, and in the future. Our team is comprised of a dynamic group of product designers, researchers, visual designers, industrial designers, modelers, and project managers.
In this position...
We are looking for a UX Quality Specialist to help shape the future of digital and physical spaces within the cockpits of Ford and Lincoln vehicles. Working within a diverse cross-disciplinary team, you will identify cabin control strategies and ensure that the solutions being designed and implemented exceed customer expectations. You will work under the leadership of the Customer Confidence & Centerstack team to support the Digital Experience Quality center of excellence.
This role is hybrid (in-office 4 days per week) in Dearborn, MI.
What you'll do...
- The ideal candidate will work under experienced Customer Confidence & Centerstack team leadership and support the Digital Experience Quality center of excellence within Digital Product Design by:
- Collaborate with domain, program, and platform cross-functional teams to deploy approved cabin control strategies. Serve as a key advocate for our integrated physical/digital strategy.
- Champion "glidepaths" for component strategies to ensure they align with current platform assumptions and long-term goals.
- Review customer feedback for new strategies and leverage those insights to drive iterative improvements.
- Benchmark competitive cabin control strategies for both digital and physical executions. Leverage AI tools where appropriate to synthesize data and inform insights.
- Review cabin control strategies across domains for extensibility, proactively capturing issues, gaps, and opportunities for alignment.
- Support 3-D prototyping and collaborate with other prototyping teams as needed to develop concepts.
- Champion the validation of display visibility and contrast through digital UI bench tests and vehicle assessments in the lab (VPEL). Document findings and collaborate with design teams to resolve issues.
- Possess technical capabilities to flash software on benches and vehicles to support quality evaluations with human factors / driver distractions
- Support the development of new tools and processes that enhance the efficiency and accuracy of quality assessments. Leverage AI tools where appropriate to enhance the tools capability.
You'll have...
- Bachelor’s degree in engineering, ergonomics, interactive design or equivalent.
- 3+ years of experience in user interface or user interaction design.
- 3+ years of experience with Ford/Lincoln Digital Experience product development or equivalent.
- Excellent teamwork, leadership, interpersonal and communication skills required.
Even better, you may have...
- 4+ years of user interface or user interactive design experience
- 2+ years usability testing experience
- 2+ years concept validation experience
- 2+ years LLM prompt engineering
- 2+ years UX prototyping experience
- Proficient with Figma, JIRA, and Microsoft Office
Skills:
- Adaptability: Comfortable navigating changing demands and evolving deadlines in a fast-paced environment.
- Self-Starter: Highly organized with the ability to prioritize and manage multiple tasks with minimal direction.
- User-Centric Mindset: A deep passion for User Experience (UX) and Customer-Centered Design.
- Collaboration: Proven ability to work effectively within cross-functional teams, maintaining high attention to detail and clear interpersonal communication.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!
As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.
This position is a salary grade 8 and ranges from $115,000-$192,900.
Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.
For more information on salary and benefits, click here: https://fordcareers.co/GSR
Visa sponsorship is not available for this position.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.
This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week.
#LI-Hybrid #LI-LS1
Skills Required
- Bachelor's degree in engineering, ergonomics, interactive design, or equivalent
- 3+ years of user interface or user interaction design experience
- 3+ years of Ford/Lincoln Digital Experience product development or equivalent experience
- Excellent teamwork, leadership, interpersonal, and communication skills
- 4+ years of user interface or user interaction design experience
- 2+ years of usability testing experience
- 2+ years of concept validation experience
- 2+ years of LLM prompt engineering experience
- 2+ years of UX prototyping experience
- Proficiency with Figma, JIRA, and Microsoft Office
Ford Motor Company Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ford Motor Company and has not been reviewed or approved by Ford Motor Company.
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Healthcare Strength — Medical, dental, and vision coverage start on day one with options that include zero-premium plans, free mental health support, and wellness resources. For represented hourly employees, health plans are described as low-cost with strong coverage value.
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Retirement Support — A 401(k) with company match and additional company contributions is available from day one, alongside life and disability coverage. Pension eligibility in certain situations and financial-planning support reinforce long‑term security.
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Parental & Family Support — Paid parental leave, fertility, surrogacy, and adoption benefits, plus a ramp‑up program for returning parents, reflect a family‑focused package. Flexible Family Care days and generous time‑off options help address short‑term caregiving and personal needs.
Ford Motor Company Insights
What We Do
Ford is a global company with shared ideals and a deep sense of family. From our earliest days as a pioneer of modern transportation, we have sought to make the world a better place – one that benefits lives, communities and the planet. We are here to provide the means for every person to move and pursue their dreams, serving as a bridge between personal freedom and the future of mobility. In that pursuit, our 186,000 employees around the world help to set the pace of innovation every day.
