UX Product Design Program Manager

Who Are We?

We’re more than just a company; we’re a global leader in digital safety. With a strong commitment to ensuring that everyone can navigate the digital world securely, we unite the best minds and cutting-edge technology through our family of brands: Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner. Together, we protect over 500 million people worldwide. Our workplace is built on inclusivity, where your well-being is a top priority. We believe success comes from balance and authenticity. When you're thriving, you're unstoppable. So, bring your bold ideas and unstoppable drive, and join us in shaping the digital world. Ready to make an impact? Join #TeamGen.

How We Work

Our hybrid work model (3 days in the office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions, and build relationships. At the same time, it offers flexibility you need to focus and do your best work.

Mission and Goals

We are seeking a UX Program Manager/Design Operations Specialist to support the day-to-day operations of Gen’s global product design teams. You’ll work alongside product designers, researchers, and cross-functional partners to improve workflows, manage tooling and systems, and support the execution of design initiatives that improve outcomes for teams and users.

This role is ideal for someone who has a deep appreciation for design, a talent for orchestration, and a drive for operational excellence in a complex, fast-moving environment.

• Short-term goals: Support and improve workflows, tools, and systems to enhance the design team’s performance.

• Long-term goals: Build operational infrastructure that scales with the growing design team and improves product outcomes.

Objectives

• Drive and facilitate key planning cadences for the design team: sprint planning, milestone reviews, retrospectives, and design critiques.

• Identify and implement workflow and process improvements, including automation, documentation, and tooling strategies to improve visibility and reduce friction.

• Collaborate with design leads to develop clear timelines, milestone plans, and delivery checkpoints that support accountability.

• Own and evolve project tracking systems (e.g., JIRA, Figma, ProductBoard) and maintain team documentation, briefs, and review records.

• Empower designers by creating structure around handoffs, stakeholder reviews, and team rituals.

• Support continuous improvement through feedback loops, retrospective facilitation, and structured iteration on process.

Competencies

• Experience: 3-5 years in design operations, UX program coordination, project management, or a related role.

• Design Tools: Familiarity with modern design tools and workflows (Figma, JIRA, ProductBoard).

• Communication Skills: Strong communication skills, with the ability to collaborate across teams.

• Organizational Skills: Highly organized and detail-oriented, with the ability to manage multiple priorities.

Benefits

• Annual bonus scheme

• Unlimited PTO & flexible working hours

• Opportunity to learn and work with the best in the Digital Security industry

• Cafeteria points (meal plan, pension insurance, travel, free time activities, multisport card, and more)

• Tuition reimbursement for job-related courses

• Sustainable home improvement bonus

• Learning & Development plan

• Mac/Windows laptop

• The chance to join a major global tech company listed on the S&P 500

• LinkedIn tag: #LI-AM1

Gen is proud to be an equal-opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.

We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants. Learn more about pay transparency. 

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.