Bounce is a global luggage storage marketplace transforming the way people travel and explore. With over 32,000+ trusted partners in 100+ countries, Bounce connects travelers with local businesses offering secure, on-demand storage solutions - letting travelers experience cities freely, without being weighed down by their things. We have over 2 million active customers relying on Bounce to simplify their journeys, offering them the flexibility to focus on what matters most, the freedom to explore.
To achieve this, Bounce is a fast-paced and scrappy team. We believe that experimentation fuels innovation, so we move quickly, testing new ideas and adapting in real time. If you’re ready to make an impact in a high-energy, close-knit, and collaborative environment - Bounce is the place where you can move fast, think big, and shape the future of travel. Join us as we make the world a lighter, more accessible place! Bounce has been named the Inc5000’s fastest-growing travel company in the USA in 2024 and is proudly backed by leading Silicon Valley investors, including Andreessen Horowitz, General Catalyst, and Sapphire. (Learn more about Bounce's Series B HERE and also learn about our Japan Expansion HERE)
About the role...We’re looking for a strategic UX/Product Researcher to join us on a 6-month contract and help us level up our research practice. This role is ideal for someone who thrives in fast-paced environments, knows how to prioritize what to learn and when, and is passionate about making research a core part of product development.
If you’re someone who leverages mixed-methods research and love democratizing insights across an organization, we’d love to hear from you.
Where you come in...Partner with Product, Design, and Growth teams to shape strategic initiatives with sharp user insights
Plan and execute qualitative and mixed-methods research to answer critical product questions
Coach Designers on research best practices to empower more impactful, scalable research across the org
Identify gaps in our current research ops and improve tooling, workflows, and documentation
Champion a culture of learning, helping us stay close to our customers and move with confidence
6+ years of experience in UX/Product Research, ideally in B2C or marketplace environments
Strong communication skills — able to distill insights and influence decision-making
Experience coaching or mentoring cross-functional partners
You are pragmatic and thrive in fast-paced environments
Proactive, organized, and comfortable owning end-to-end research processes
Comfortable adapting to evolving scopes and ambiguous problem spaces
Skills Required
- 6+ years of experience in UX/Product Research
- Experience in B2C or marketplace environments
- Experience planning and executing qualitative and mixed-methods research
- Strong communication skills; able to distill insights and influence decision-making
- Experience coaching or mentoring cross-functional partners/designers
- Proactive, organized, and comfortable owning end-to-end research processes
- Comfortable adapting to evolving scopes and ambiguous problem spaces
