The UX Producer, Specialist is an embedded, hands-on UX delivery lead for the multi‑disciplined UX crew aligned to a product team. Reporting to the UX Operations Manager, this role is accountable for improving the efficiency of UX delivery and ensuring that all UX work is clearly captured, visible, and well sequenced as part of our product‑centric operating model.
Partnering closely with the Product Manager and Technical Delivery Lead, the UX Producer ensures strong cross‑functional alignment, proactively manages UX dependencies and capacity, and integrates the UX crew fully into agile discovery and delivery practices. This role is well suited to a proactive, systems‑minded individual who thrives in agile environments, enjoys enabling others to do their best work, and is passionate about seamlessly integrating UX into product delivery.
About UX ProducersServe as a tactical UX project manager, driving efficient execution, tracking, and delivery of UX activities within the agile product team.
Enable UX crew to deliver on time and to scope, based on the strategy and direction established by the Product Manager and UX Strategist.
Proactively remove roadblocks, manage dependencies, and monitor the capacity of UX crew, providing transparent status reporting back to stakeholders to make informed decisions.
Key Responsibilities
UX Delivery & Capacity Management
Monitor UX crew capacity and workload to ensure sustainable, continuous delivery.
Proactively surface capacity risks and trade‑offs to Product Managers and UX leadership.
Anticipate upcoming UX work and maintain visibility into near and mid‑term pipelines to reduce rework and last‑minute churn.
Agile & Product Team Environment
Actively participate in agile ceremonies (planning, stand‑ups, reviews, retrospectives) to ensure UX work is accurately estimated, prioritized, and sequenced.
Advocate for appropriate UX consideration within agile practices, ensuring UX milestones and dependencies are visible and understood.
Reinforce UX alignment to established product team norms and ways of working.
Foster trust, clarity, and strong working relationships across product, technology, and UX disciplines.
Dependency, Risk, & Issue Management
Identify, track, and communicate UX dependencies and risks across disciplines and functions.
Proactively mitigate issues and escalate when necessary to protect UX delivery and outcomes.
Monitor and manage unplanned or emergent UX work, enabling informed prioritization and trade‑off discussions.
Operational Excellence & Transparency
Maintain Jira health for the UX crew, ensuring tickets are accurate, up‑to‑date, and aligned to agreed‑upon standards.
Develop and maintain UX dashboards, reports, and tracking mechanisms that provide visibility into progress, efficiency, and delivery health.
Support continuous improvement through collaborative documentation, playbooks, and lightweight governance that scales creative and delivery practices alongside product and tech.
Strong understanding of the various UX disciplines (strategy, research, design, content) and respect for creative process balanced with delivery accountability.
Deep understanding of modern product delivery models and how UX integrates alongside product and engineering workflows during both discovery and delivery phases.
Hands‑on experience with Jira and Confluence; familiarity with Atlassian Goals, JPD, FigJam, SharePoint, and Microsoft Teams.
Proven ability to influence and collaborate with cross-functional partners at multiple levels of seniority.
Adaptable and resilient, with the ability to pivot quickly as business, product, or user needs evolve.
Minimum of 3 years of relevant experience in UX operations, project/program management, product delivery, or a related field.
Experience working within agile, product‑centric operating models; financial services experience preferred.
Undergraduate degree or equivalent combination of training and experience
Special Factors
Sponsorship
Vanguard is not offering visa sponsorship for this position.About Vanguard
At Vanguard, we don't just have a mission—we're on a mission.
To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Skills Required
- Minimum of 3 years of relevant experience in UX operations, project/program management, product delivery, or a related field
- Experience working within agile, product-centric operating models; financial services experience preferred
- Undergraduate degree or equivalent combination of training and experience
Vanguard Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Vanguard and has not been reviewed or approved by Vanguard.
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Retirement Support — Retirement support appears unusually strong through a 401(k) design that includes a match plus an additional employer contribution, which can materially lift long-term total rewards. HSA seeding and an enhanced employer match further strengthen the savings-and-benefits value of the package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle support is reinforced by a sizable annual FlexFund stipend that can be applied across many day-to-day categories such as fitness, childcare, and other personal expenses. On-site or virtual clinics and fitness options add practical health and wellness convenience.
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Affordable Benefits — Healthcare and related benefits are positioned as comparatively affordable via heavily subsidized medical plans and broad coverage options. This affordability can offset moderate base pay for employees who place higher value on out-of-pocket cost reductions.
Vanguard Insights
What We Do
We are a community of 30 million who think – and feel – differently about investing. Together, we’re changing the way the world invests. Since our founding in 1975, helping our investors achieve their goals is our sole reason for existence. With no other parties to answer to and therefore no conflicting loyalties, we make every decision—like keeping investing costs as low as possible—with only your needs in mind. Vanguard is one of the world's largest investment companies, offering a large selection of high-quality low-cost mutual funds, ETFs, advice, and related services. Individual and institutional investors, financial professionals, and plan sponsors can benefit from the size, stability, and experience Vanguard offers. As of April 30, 2019, we managed more than $5.6 trillion in global assets. In addition, we have 189 funds in the United States and 225 funds in global markets. For Commenting Guidelines & Important information, visit here: http://vanguard.com/linkedin Vanguard Marketing Corporation, Distributor.
