Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
We are seeking an Enterprise UX Lead to help reimagine a global intranet platform used by employees worldwide. This role will define and guide the experience strategy across the platform ecosystem—including structural foundations, employee-facing workflows, intelligent search and AI experiences, and enterprise authoring tools.
The UX Lead will drive the design vision for scalable, accessible, and intelligent digital experiences. This role combines systems thinking, experience architecture, and UX leadership to create a cohesive platform that supports discoverability, productivity, and content governance at enterprise scale.
The successful candidate will lead UX practitioners, collaborate with cross-functional partners, and champion user-centered design practices that balance usability, innovation, and business objectives.
HIERARCHY:
Reports to Digital Practice Area Manager – Experience Design (New Era). Collaborates closely with Product Management, Engineering, and key business stakeholders across the organization.
PRIMARY DUTIES:
- Experience Strategy & Platform Leadership
- Define and drive the holistic UX vision and strategy for the enterprise intranet platform.
- Ensure alignment between platform architecture, user journeys, intelligent systems, and authoring tools.
- Partner with leadership to define priorities and allocate resources for successful delivery.
- Platform Foundations & Information Architecture
- Own and evolve the structural experience layer, including:
- Navigation models and information architecture
- Design foundations and core component systems
- Enterprise page templates and layout systems
- Define scalable structural patterns and reusable layouts to ensure platform consistency and maintainability.
- Collaborate with engineering to define wrapper logic, interaction states, and scalable front-end behaviors.
- Intelligent Experiences (Search, Metadata & AI)
- Guide UX strategy for the platform’s intelligent experience layer, including:
- Enterprise search and contextual discovery
- Filters, facets, query refinement, and ranking transparency
- Taxonomy and metadata systems
- Conversational AI and chatbot interactions
- Generative and AI-assisted user experiences
- Partner with engineering and data teams to improve findability and intelligent behavior across the platform.
- Authoring & Content Creation Experience
- Own the enterprise content authoring and publishing experience, including:
- Content creation and editing workflows
- Review and approval processes
- Localization and translation workflows
- Personalization and audience segmentation
- Publishing lifecycle management and governance
- Ensure CMS and authoring platforms align with enterprise UX standards and design systems.
- Lead integration of AI-assisted authoring capabilities such as smart tagging, accessibility prompts, and content recommendations.
COMPENTENCY:
- Strong strategic thinker capable of defining enterprise-scale UX vision and systems.
- Deep expertise in design systems, information architecture, workflow design, and platform UX.
- Strong understanding of search UX, conversational design, and AI-assisted experiences.
- Demonstrated ability to balance user needs, technical feasibility, and business goals.
- Exceptional stakeholder management and communication skills.
- Champion for accessibility, inclusivity, and responsible innovation.
REQUIRED EDUCATION:
Bachelor’s degree in Digital Design, Interaction Design, Visual Communication Design, Human-Computer Interaction, or a related field. Equivalent practical experience will be considered.
EXPERIENCE:
- 10+ years in UX, product design, or enterprise digital platform design.
- Proven success designing large-scale digital systems or platforms.
- Experience leading cross-functional teams and delivering complex UX initiatives.
- Experience collaborating with engineering, product, content, and business stakeholders.
- Experience designing AI-powered, workflow-heavy, or enterprise platform experiences preferred.
LANGUAGE SKILLS:
Outstanding verbal and written communication skills, with the ability to make complex ideas simple and consumable for diverse audiences.
QUALIFICATIONS:
- Distinguished portfolio demonstrating expertise in digital platforms, complex systems, or enterprise UX.
- Strong analytical and problem-solving skills with a strategic mindset.
- Passion for innovation and curiosity about emerging technologies such as AI.
- Ability to build strong partnerships and navigate ambiguity within complex organizations.
- Demonstrated ability to align design solutions with both user needs and business outcomes.
PHYSICAL DEMANDS:
Standard office or remote work conditions; no unusual physical requirements.
WORK ENVIRONMENT:
Fast-paced, collaborative, and global. Engages with cross-disciplinary teams including Product, Engineering, and Communications. Focused on continuous improvement and innovation.
EXPECTED HOURS OF WORK:
Full-time, typically 40 hours per week. Flexibility required to meet project timelines across global teams.
TRAVEL:
Occasional travel may be required for team workshops, collaboration sessions, or company events.
QUALIFICATIONS: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
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Below is the pay range of this position for considered candidates based on qualifications and experience.
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View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at [email protected] .
New Era Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Era Technology and has not been reviewed or approved by New Era Technology.
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Leave & Time Off Breadth — Time off is positioned as generous, with multiple sources pointing to roughly four weeks of PTO up front or ~28–29 days including company holidays in some U.S. roles. Time away is also described as straightforward to use and sometimes viewed as a meaningful offset to weaker cash compensation.
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Strong & Reliable Incentives — Earnings upside appears stronger in certain sales and account roles where on‑target earnings can be attractive when performance is high. Variable pay can materially lift total compensation in these roles relative to positions with mostly fixed pay.
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Flexible Benefits — Flexible work arrangements such as remote and hybrid options are commonly highlighted as part of the overall rewards experience. Flexible Spending Accounts (e.g., medical, dependent care, commuter transit) are also referenced as available in at least some contexts.
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What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe. New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government. Solutions and Services: • Collaboration & Unified Communications • Data Networking • Digital Transformation • SecureBlu Security Services • CloudBlu Cloud Services • Physical Security & Life Safety • Managed Services • Professional Services
