UX Designer

EROAD is a true Kiwi success story in the tech sector! Publicly listed in 2012, we are represented on the NZX and ASX, and recently completed the largest Tech merger in New Zealand’s history. We continue to grow rapidly, with over 750 EROADers based in NZ, Australia and the USA.

Our purpose is simple - we make roads safer and more sustainable for our clients and other road users. Our sophisticated software and in-vehicle technology ensures that fleet vehicles operate safely, minimise environmental impact and are NZTA/RUC compliant at all times.

Our customers include some of New Zealand’s most impressive organisations, and many kiwi-owned small businesses which we are enormously proud to support.

About the role:

As a Mid - Senior UX Designer you will craft digital experiences that are useful, usable and delightful for the customer, through applying systematic design strategies. Join EROAD and design world class experiences across our App, Web, and in-cab touch points utilising human-centred design principles to identify and solve customer needs and pain points. Delivering interactions that are easy to use, fit for purpose, and are part of a fully integrated customer experience that will not only help our customers succeed but also drive customer advocacy.

Duties will include but not limited to:

• Supporting the product managers in the development of product vision by conducting user research and prioritising our customers pain points.
• Use metrics driven design thinking to look at our current user patterns and identify areas for product improvements and potential new offering.
• Understand EROAD’s customers and their needs. Use suitable user research techniques e.g. user interviews, on site observation, surveys and evaluate user feedback.
• Partner with the UX team to develop customer centred user journeys.
• Work with Product Managers and cross functional teams to identify possible design solutions through workshops and collaborative design sessions
• Engage in day-to-day activities with the Engineering Teams. This involves attending daily scrums as required and providing UX direction and education
• Promote human centred design and a consistent UX across all of EROAD product offerings.
• Evolve and evangelize our design system.
• Transform complex design challenges into easy-to-use, delightful experiences. Simplicity is key!

Requirements:

• Extensive experience designing across digital platforms/technologies (responsive web, app, etc.) in large organisations or at scale
• Ability to create UX documentation (transaction flows, scenarios, wireframes, navigation models, prototypes, user interaction specifications) to communicate concepts and designs to the teams
• 4+ years of design experience with a focus in digital.
• Previous experience with presentation of ideas and proposals

Benefits:

This is an outstanding opportunity to take on a critical role in a fast-growing high-tech company with international reach. EROAD offers a competitive salary and benefits, excellent career development opportunities, and a fun, fast-paced work environment.

EROAD is genuinely committed to investing in its people, and this is demonstrated through comprehensive leadership development programs, fully paid medical insurance, peer-to-peer recognition frameworks and regular check-ins on culture, ways of working and Employee Experience. As a Kiwi-led, global organization, we ensure that we stay well connected with our international team-mates through frequent company-wide communication, learning opportunities and cultural sharing.

At EROAD, we're literally going places and we'd love you to join us. Submit your CV and Cover Letter today!

A career with EROAD offers the opportunity to work in a fast-growing organisation at the forefront of in-vehicle and fleet management technology, enhancing road safety, productivity, and reducing environmental impact. EROAD’s mission is to deliver intelligence you can trust, for a better world tomorrow.

What we’re looking for

Are you an experienced UX Designer who is passionate about creating intuitive, inclusive, and seamless digital experiences? We are looking for a UX Designer to design meaningful user & customer experiences across app, web, and in-cab touchpoints. This role is ideal for someone who thrives in complex environments, enjoys solving real customer problems, and can translate insights into clear, actionable design outcomes.

About the role

Based in Auckland and reporting to the Digital Experience Director, this role focuses on designing end-to-end user experiences across EROAD’s digital ecosystem. You will collaborate closely with product managers, developers, customer-facing teams, and other stakeholders to understand customer needs, shape product direction, and deliver accessible, easy-to-use, and cohesive experiences across platforms.

Join us in an exciting role where your work will directly support customer success, strengthen engagement, and build long-term advocacy.

As a UX Designer, you will be responsible for:

• Leading design across the full lifecycle from opportunity identification and research through to journey mapping, wireframing, prototyping, interaction design, and delivery of final assets
• Partnering with product managers to shape product vision through user research and prioritisation of customer pain points
• Conducting research, testing, and analysis to deeply understand customer behaviours, needs, and opportunities
• Synthesising insights into clear design direction that informs iteration cycles and product decisions
• Translating user needs and business goals into actionable requirements and effective design solutions
• Framing and simplifying complex problems to create experiences that are intuitive, accessible, and delightful
• Championing human-centred and inclusive design practices across all products
• Maintaining, evolving, and promoting the design system to drive consistency, efficiency, and quality
• Communicating design thinking, outcomes, and rationale clearly to build alignment across diverse stakeholders
• Monitoring and measuring the impact of design solutions and using insights to continuously improve the customer experience

Skills and experience

• Proven experience designing at scale across multiple digital platforms, including responsive web, mobile applications, and integrated product environments
• Strong capability in UX deliverables such as user journeys, flows, wireframes, navigation models, prototypes, and interaction specifications
• Solid understanding of accessibility standards and inclusive design principles
• Excellent stakeholder engagement and collaboration skills across product, engineering, and customer-facing teams
• Strong problem-solving skills with the ability to deliver outcomes in fast-moving environments
• Confidence communicating design rationale and influencing decision-making
• Comfort working with and contributing to design systems to ensure scalable and consistent experiences
• Data-informed approach, with the ability to integrate research, analytics, and customer feedback into design decisions
• 5+ years of professional experience designing digital products or services
• Front-end development knowledge is advantageous but not required

Why you’ll love working at EROAD

EROAD offers a dynamic, challenging, and international work environment with exciting internal career opportunities. We are committed to diversity and inclusion, offer competitive compensation, and support our people with individual professional development plans. You will be part of a high-energy, motivated team that values integrity, collaboration, and innovation.

Join EROAD and help shape customer experiences that make a real-world impact. We are going places, and we would love you to be part of the journey.