UX Designer

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. 

About the role:

As the UX Designer, you will embed user-centred design principles across complex energy and infrastructure programmes, ensuring digital solutions are grounded in genuine user needs and deliver measurable value.

Working within multidisciplinary delivery teams, you will lead the end-to-end UX process — from discovery and research through to low and mid-fidelity prototyping and validation. You will collaborate closely with service owners, business analysts, developers and product leads to translate research insights into actionable design decisions that improve usability and effectiveness.

As the UX Designer, you will:

• Conduct user research including interviews, workshops, observation and usability testing
• Create user personas, journey maps and service blueprints to reflect behaviours and pain points
• Translate research findings into clear, actionable insights that shape delivery direction
• Plan and facilitate design sprints, iterative prototyping and validation activities
• Analyse usability results and feed improvements back into live programmes
• Support the definition and refinement of business and user requirements
• Promote adherence to accessibility standards, usability best practice and governance processes
• Contribute to the ongoing development of the organisation’s User Experience Framework
• Provide UX expertise across multiple projects and programmes

We’re seeking an experienced UX professional who is confident operating in structured, enterprise environments and comfortable working across multiple stakeholders.

You will bring:

• Proven experience as a UX Designer in complex organisational settings
• Strong understanding of UX methodologies across discovery, research and validation
• Experience running workshops, design sprints and usability testing
• Ability to produce high-quality UX artefacts such as personas, journey maps and service blueprints
• Proficiency in prototyping tools (e.g. Figma, Axure, Adobe XD or equivalent)
• Knowledge of accessibility standards and usability principles
• Excellent facilitation and stakeholder engagement skills
• A collaborative, inquisitive mindset with the confidence to challenge assumptions
• A structured, detail-oriented approach to documentation and governance

At Sword, our core values and culture are based on caring about our people, investing in training and career development, and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to support your professional development and enhance your overall quality of life. In addition to a Competitive Salary, here's what you can expect as part of our benefits package:

• Personalised Career Development: We create a development plan customised to your goals and aspirations, with a range of learning and development opportunities within a culture that encourages growth.
• Flexible working: Flexible work arrangements to support your work-life balance. We can’t promise to always be able to meet every request, however, are keen to discuss your individual preferences to make it work where we can.
• A Fantastic Benefits Package: This includes generous annual leave allowance, enhanced family friendly benefits, pension scheme, access to private health, well-being, and insurance schemes.

At Sword we are dedicated to fostering a diverse and inclusive workplace and are proud to be an equal opportunities employer, ensuring that all applicants receive fair and equal consideration for employment, regardless of whether they meet every requirement. If you don’t tick all the boxes but feel you have some of the relevant skills and experience we’re looking for, please do consider applying and highlight your transferable skills and experience. We embrace diversity in all its forms, valuing individuals regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity status, race, colour, nationality, ethnic or national origin, religion or belief, sex, or sexual orientation. Your perspective and potential are important to us.

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