UX Designer
Background on what ING is about (Generic ING background):
ING Hubs Philippines (ING Hubs PH) is an international part of the ING organization delivering services to many Business Units across the world for both Wholesale Banking and Retail Banking activities. Working for ING Hubs PH means working with the most diverse workforce and where no challenge is the same.
At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is driven by people with the imagination and determination to make a better future for themselves and those around them.
ING is changing what banking is. For you, that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!
Job Overview
The role of the UX Designer is to increase customer satisfaction, user-friendliness
and accessibility of ING’s digital services by aligning with the bank's strategy to
increase customer engagement and conversion rates.
You will work closely with the business and delivery squads in a cross-country and
cross-functional Agile environment to ensure that what is delivered meets customer
needs and our quality standards. You’ll investigate users’ problems and make design
decisions based on quantitative and qualitative data, keeping end-to-end responsibility
for designing engaging omnichannel experiences for our customers.
Key Responsibilities
Closely collaborate with Product departments to contribute to the evolution of ING
products and services, advocate for users and support the company to deliver the
best possible experiences for our customers
- Generate clear ideas, design concepts, prototypes and final designs of creative
assets from beginning to end, considering technology and regulatory constraints
- Spread a user-centric and evidence-driven culture across our organization
Key Capabilities/Experience
- 3-5 years of experience as UX Designer/Interaction Designer. Experience in a bank or in a financial company is a plus
- Knowledge in prototyping and visual design, specifically via Figma
- Experience in User Research and User Testing activities
- Knowledge of Digital Analytics concepts, metrics and tools is a plus
- Excellent presentation, communication and negotiation skills
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What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
