Everforth ECS is seeking a UX Designer to work remotely.
Everforth ECS is seeking a UX Designer to help create innovative solutions that transform the way our DHS HQ customers work.
As a member of our DHS HQ team, you will collaborate with our customer and their stakeholders to:
- Research andidentify challenges and opportunities in customer/user journeys, interactions, and touchpoints
- Design and test approaches to improving service delivery and the customer/user experience
- Foster the growth of a customer-centric culture across the federal enterprise.
The ideal candidate possesses experience planning and executing user research, using their findings to reveal key insights that guide the design of dynamic experiences, exceeding the expectations of both our customer and the citizens and organizations they serve. You will work closely with your ECS teammates to create engaging, customer-focused experiences across services, applications, and websites that are critical to our customer’s mission success.
Job Responsibilities:
- Collaborate with federal practice engineers and federal clients to define, design, and implement innovative, intuitive solutions for use by our federalcustomer and their stakeholders.
- Lead discovery efforts to gain a deeper understanding of existing tools and processes and/or gather requirements for new projects.
- Plan and leadcustomer/user research using a variety of engagement strategies and tools (surveys, interviews, focus groups, observations, etc.).
- Create research reports,user journey maps, workflows, user personas, day-in-the-life scenarios, and use case summaries that develop a clear understanding and empathy for our customers/users.
- Design wireframes, mockups, and prototypes as appropriate, incorporating requirements from federal customers.
- Validate designsthrough usability testing, collecting, and incorporating user feedback throughout the product development process.
- Collaborate in the creation ofcustomer/user experience success stories, case studies, demonstrations, and trainings.
- Translate user research and discovery findings into clear, testable business and functional requirements.
Salary: $100,000 - $110,000
General Description of Benefits
Preferred Qualifications- Must be a US Citizen
- Must be able to obtain a Public Trust
- Bachelor's Degree
- 5+ years combined professional experience
- Online portfolio that showcases the candidate’s UX design experience and deliverables
- Experience crafting key UX deliverables (e.g., user journey maps, research plans, empathy maps, service blueprints, stakeholder maps, user flows, storyboards, interaction models, wireframes and prototypes for complex systems, testing plans, etc.)
- Experience interpreting user research and analytics to produce key insights and recommendations
- Experience collaborating with UX/UI designers and technical teams for high-fidelity prototyping, piloting, testing, and implementation efforts
- Results-oriented problem solver with high standards for quality, accuracy, attention to detail, and overall excellence
- Excellent written and oral communication skills, demonstrating the ability to present projects and status reports to internal management, as well as customers and stakeholders
- Self-starter, motivated, confident, with the ability to work independently as well as in a team environment
Skills Required
- US citizenship
- Ability to obtain a Public Trust clearance
- Bachelor's degree
- 5+ years of combined professional experience
- Online portfolio showcasing UX design experience and deliverables
- Experience creating UX deliverables, including journey maps, research plans, empathy maps, service blueprints, stakeholder maps, user flows, storyboards, interaction models, wireframes, prototypes, and testing plans
- Experience interpreting user research and analytics to produce insights and recommendations
- Experience collaborating with UX/UI designers and technical teams on prototyping, piloting, testing, and implementation
- Strong problem-solving, quality, accuracy, and attention-to-detail skills
- Excellent written and oral communication skills
- Ability to work independently and in a team environment
ECS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ECS and has not been reviewed or approved by ECS.
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Healthcare Strength — ECS advertises multiple national-network medical plan options with HSA eligibility alongside dental and vision coverage. Coverage generally begins quickly and is paired with company-paid short- and long-term disability, adding stability to the health package.
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Retirement Support — A 401(k) with Safe Harbor and immediate vesting on employer contributions is emphasized, with an employer match available. Access to an employee stock purchase plan via the parent company provides an additional savings avenue.
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Parental & Family Support — Paid parental leave up to 30 days, adoption assistance, and other family-oriented leaves are highlighted. Feedback suggests these offerings add meaningful value beyond base pay for many roles.
ECS Insights
What We Do
ECS, a segment of ASGN (NYSE: ASGN), delivers advanced solutions and services in cloud, cybersecurity, artificial intelligence (AI), machine learning (ML), application and IT modernization, and science and engineering. The company solves critical, complex challenges for customers across the U.S. public sector, defense, intelligence and commercial industries. ECS maintains partnerships with leading cloud, cybersecurity, and AI/ML providers and holds specialized certifications in their technologies. Headquartered in Fairfax, Virginia, ECS has more than 3,400 employees throughout the U.S. and has been recognized as a Top Workplace by The Washington Post for the last five years.
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