Senior Product Designer, Japan

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Job Title

What does a successful Senior Product Designer do at Clover from Fiserv?

As a Senior Product Designer supporting the Japan market, you will help create exceptional experiences for restaurant operators, employees and guests using Clover products. You will lead design initiatives from discovery through implementation, partnering across Product, Engineering, design, research and business teams in Japan and globally. You will also help connect Japan market needs with the broader product organization by bringing forward local workflows, customer expectations, cultural considerations and business requirements.

What you will do

• Lead the end-to-end design process for high-priority Clover products and features supporting the Japan market.
• Translate customer, business and technical requirements into simple, effective product experiences.
• Develop insight into Japanese merchants, restaurant operators, employees and guests through research, observation, usability testing, analytics and market analysis.
• Conduct competitive analysis across point-of-sale, payments, ordering and hospitality products in Japan and other markets.
• Identify cultural, operational and usability differences that require products to be localized or adapted for the Japan market.
• Represent the needs and expectations of Japanese customers within a global product organization.
• Partner with Product Managers and Engineers to balance customer needs, business goals, technical constraints and delivery timelines.
• Clarify ambiguous problems, define next steps and maintain momentum across complex initiatives.
• Use and help evolve the Clover design system to create consistent, connected experiences across product areas.
• Present recommendations clearly to stakeholders and leadership, and contribute thoughtful feedback in design critiques and cross-functional reviews.

What you will need to have

• 5+ years of experience designing digital products in fast-moving, cross-functional product development environments.
• Portfolio showing end-to-end ownership of features or product areas from discovery through launch.
• Experience using customer research, usability testing, analytics or product feedback to inform design decisions.
• Experience collaborating with Product, Engineering and other cross-functional teams to move initiatives forward.
• Professional or native-level proficiency in Japanese and English.
• Strong communication skills with the ability to explain design decisions, research and recommendations to varied audiences.
• Ability to work independently, create structure in ambiguous situations and maintain strong alignment with broader teams.

What would be great to have

• Experience designing products for hospitality, including restaurants, hotels or other service-based businesses.
• Experience designing point-of-sale, payment, online ordering, kitchen operations, reservations or restaurant management tools.
• Experience designing for both B2B and B2C users.
• Experience working across connected hardware and software ecosystems.
• Experience localizing global products for the Japan market and collaborating with distributed international teams.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

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