Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Position Summary:
Why this role matters
At Rockwell Automation, we design digital experiences that support industries around the world. As a UX Designer within our Enterprise Customer Experience (CX) organization, you’ll work on enterprise platforms that are used globally by customers, partners, and employees.
This role is part of the CX Design Team, where UX has a strong voice and real influence. Designers are involved early, their perspectives are valued, and design decisions genuinely shape business and technology outcomes.
You’ll collaborate with a highly multicultural team, based primarily in the US, made up of people with diverse cultural and professional backgrounds. This diversity directly influences how we design solutions that need to work across markets, regions, and very different user profiles worldwide.
If you’re motivated by solving complex, meaningful problems—and you want your work to have visible, global impact—this role offers that opportunity.
You will report to the CX Design Leader.
Your Responsibilities:
As a UX Designer, you’ll contribute across the full design lifecycle for largescale enterprise platforms, working closely with crossfunctional partners.
You will:
- Collaborate with business transformation teams to apply user centered design and usability best practices across:
- CRM platforms
- Customer and partner portals
- Commerce and order management experiences
Using technologies such as Salesforce Customer 360, SAP Hybris, Adobe Experience Manager, and MuleSoft.
- Build a strong understanding of how customers, partners, and employees use existing enterprise platforms, and use that knowledge to inform improvements in new solutions.
- Create and maintain core design artifacts, including:
- User flows, wireframes, and scenarios
- Navigation maps and system overviews
- Interactive prototypes for validation and iteration
- Participate in design reviews and validation sessions with stakeholders and adjacent teams, incorporating feedback while balancing user needs and business constraints.
- Help define clear, usable interaction patterns and interfaces that improve user productivity and support business goals.
- Deliver high-fidelity, production ready designs and specifications that enable smooth handoff to development teams.
- Contribute to the evolution and consistency of UX standards, guidelines, and shared design practices across the organization.
- Leverage user research, usability testing, and data to support and validate design decisions.
- Clearly communicate design concepts and rationale through presentations and written documentation, adapting your message to different audiences.
Why designers enjoy this role
- Global impact without the buzzwords
Your work is used around the world, and that means designing with different cultures, business models, and user contexts in mind.
- UX is respected
Design has a seat at the table. You’ll be listened to, challenged constructively, and involved in shaping decisions.
- Real enterprise complexity
This is not a consumer app. You’ll work on quotes, carts, checkout, order management, and systems that integrate with ERP and CRM platforms.
- Strong collaboration culture
You’ll work alongside designers, engineers, architects, and business partners who value open communication and different perspectives.
- Room to grow
This role offers space to deepen your enterprise UX skills while learning from a global, experienced team.
The Essentials - You Will Have:
- Bachelor’s degree in Interaction Design, UX, Human Factors, Cognitive or Behavioral Science, or equivalent practical experience.
- 4+ years of experience in UX / Interaction Design, particularly in B2B CRM and ecommerce contexts.
- Experience designing complex digital products or platforms.
- Portfolio demonstrating strong interaction design thinking and problem solving.
- Solid communication and collaboration skills.
- Ability to simplify complex systems without compromising essential functionality.
- Experience balancing UX needs with business, legal, and technical constraints.
- Ability to map complex, multistep, multipersona workflows and identify pain points.
- Experience using research and data to inform design decisions.
- Ability to participate in user research and usability testing (including A/B testing).
The Preferred - You Might Also Have:
Experience or familiarity with the following is a strong plus, but not mandatory. We’re open to designers who are eager to learn and grow in these areas:
- Cart, checkout, and order management UX
- Quote workflows
- Direct vs. distributorled sales models
- ERP, CRM, and procurement system interactions (SAP, Salesforce, Oracle, etc.)
Tools & Methods
- Experience with Figma, Maze, Miro, and prototyping tools.
- Comfort working within complex, interconnected enterprise tool ecosystems.
How you work
- You take ownership of your work and understand expected outcomes.
- You collaborate openly, ask questions, and seek feedback.
- You’re comfortable working with diverse perspectives and opinions.
- You’re curious, adaptable, and motivated to keep growing as a designer.
Modality: Hybrid
What We Offer
Our benefits package includes …
- Comprehensive mindfulness programs with a premium membership to Calm.
- Volunteer Paid Time off available after 6 months of employment for eligible employees.
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program.
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development... and other local benefits!
Rockwell Automation's hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of Our organization.
#LI-TB1
#LI-hybri
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
Top Skills
What We Do
At Rockwell Automation, we connect the imaginations of people with the potential of technology to expand what is humanly possible, making the world more intelligent, more connected and more productive.
