UX Designer - Club Operations

A World-Class Team

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most.

We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to:

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan:  Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Key ResponsibilitiesField Research & Discovery

• Visit clubs regularly to observe team member workflows, identify friction points, and gather insights across roles (cashiers, pickers, supervisors, managers).
• Conduct structured interviews, contextual inquiries, and usability testing on-site and remotely.
• Translate observations into actionable experience maps, journey flows, and design requirements.

Experience Design

• Lead concepting, wireframing, and prototyping for operational tools — e.g., TM Mega App, POS transformation, order management, and in-club communications.
• Design for efficiency, clarity, and accessibility across devices used in club environments (mobile, tablet, handheld scanners, etc.).
• Create scalable design systems that align with BJ’s digital brand but optimized for operational use cases.
• Validate designs with end users (TMs and managers) through iterative testing and refinement.

Collaboration & Strategy

• Partner closely with Product Managers and Engineers to define feature priorities, technical feasibility, and rollout plans.
• Work with Data Science and Operations to embed AI-driven insights and automation into user flows.
• Advocate for the voice of the team member in product roadmaps, balancing operational goals with user needs.
• Present findings and design recommendations to senior stakeholders across Club Operations, Fulfillment, and Digital Experience.

Requirements

• 4+ years of experience in UX design, product design, or service design, with a focus on operational, logistics, or field-based tools.
• Proven ability to conduct user research in real-world environments.
• Strong portfolio demonstrating human-centered design thinking, with examples of workflow tools, dashboards, or enterprise applications.
• Expertise designing and prototyping in Figma.
• Strong collaboration and communication skills — comfortable engaging with both front-line workers and senior leadership.
• Understanding of responsive design, accessibility, and mobile-first principles.
• Experience assisting developers with UAT testing and QA
• Willingness to travel to clubs across regions (up to 25%) for research and testing.
• Familiarity or experience with Conversational AI is a plus

Success Measures

• Measurable improvement in TM satisfaction (MSAT) and workflow efficiency through new tools.
• Successful adoption of designed experiences across multiple clubs.
• Positive feedback from TMs and leadership on usability and clarity of solutions.
• Design consistency and scalability across all Club Operations platforms.

Location

Hybrid (Headquarters + Field Club Visits)

This is a hybrid role. Tuesday through Thursday are in-office days at BJ's Club Support Center in Marlborough, MA and Monday and Friday are remote days.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is $15.00 - $20.00