As a Product Design Manager, you will play a key role in shaping the design and user experience of IDEXX’s veterinary software platforms. Based in our Auckland innovation hub, you will lead design initiatives while remaining hands-on, collaborating closely with Product and Engineering teams to deliver intuitive, user-centered solutions that make a meaningful impact.
The Veterinary Software division is building a vertical SaaS platform for animal health, delivering solutions that support veterinary practices across practice management, diagnostics, payments, client engagement, and analytics. You will be part of a growing Product organisation focused on creating seamless, scalable experiences for users across our ecosystem.
In this role:You lead the design of user-centered solutions across our veterinary software platforms
You collaborate closely with Product Managers and Engineers to prioritise, design, and deliver impactful features
You create well-considered design plans and bring solutions to life through strong UX and UI practices
You conduct user research and apply insights to improve customer experience across the product suite
You develop interactive prototypes and design concepts to validate ideas and solutions
You design and document user interface components and design patterns to ensure consistency across platforms
You partner with customers and internal stakeholders to deeply understand workflows and user needs
You lead user testing initiatives and incorporate feedback to continuously improve designs
You mentor and support other designers, providing guidance, feedback, and leadership within the design team
You contribute to building a strong design culture and elevate design standards across the organisation
You collaborate with Product and Engineering leadership to align design direction with business and technical goals
This role is critical in ensuring our software delivers intuitive, efficient, and meaningful experiences for veterinary professionals. By improving usability and reducing friction in workflows, your work will directly impact how veterinarians and their teams operate—helping them save time, reduce stress, and ultimately deliver better care for animals. Your leadership will help shape the future design direction of IDEXX’s veterinary platform.
What you need to succeed:Proven experience in UX/UI design within a product or software environment
Strong customer-centric mindset with the ability to translate user needs into effective design solutions
Experience conducting user research, usability testing, and prototyping
High attention to detail with a passion for creating intuitive user experiences
Strong communication skills with the ability to collaborate across cross-functional teams
Solid understanding of software development processes and working within Agile environments
Self-driven, curious, and proactive approach to problem solving
Nice to have:
Experience leading or mentoring other designers
Experience working in SaaS or platform-based environments
Familiarity with complex workflow-based products or enterprise applications
Competitive compensation and incentive opportunities
Continuous learning and development (internal and external)
Hybrid working environment with a collaborative office space, including gym and rooftop meeting space
Coffee, fresh fruit, and Food Truck Fridays
Dog-friendly office
Fully subsidized Southern Cross health insurance
Partially subsidized parking
Career pathways and growth opportunities within a global organisation
Why IDEXX
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve since 1983, our team members help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from disease.
We have customers in over 175 countries and a collaborative global workforce. Our culture embraces challenges and encourages learning and discovery. At IDEXX, you’ll be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
If meaningful work and a sense of purpose are at the top of your list, you’ll find it here. Let’s pursue what matters together
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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Skills Required
- Prior experience in the UX/UI space
- Prior experience with prototyping and user testing
- Prior experience managing UX Designers
IDEXX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IDEXX and has not been reviewed or approved by IDEXX.
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Healthcare Strength — Health coverage is described as comprehensive with day-one eligibility and added programs for mental health and musculoskeletal care. Feedback suggests insurance quality is strong, with multiple plan options and supportive wellness services.
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Retirement Support — Retirement savings support is highlighted through a clear 401(k) match that begins after an initial waiting period. Feedback suggests this materially strengthens total compensation beyond base pay.
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Leave & Time Off Breadth — Time-off programs are depicted as generous, including PTO, paid holidays, and volunteer days. Parental leave and adoption assistance add to the breadth of paid leave options.
IDEXX Insights
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock. We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
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