What you’ll be doing
- Plan and run customer research — including usability testing, customer interviews, concept testing, and surveys — across both UX, marketing and commercial briefs.
- Support early-stage discovery — explore unmet needs and behaviours to inform product design, value propositions, and future innovations.
- Conduct commercial and campaign research — test messaging, evaluate product ranges, and explore peak customer behaviours to support go-to-market strategy.
- Optimise content and CRM communications — assess how well our emails, web and app content meet customer expectations and suggest improvements.
- Collaborate across teams — work with designers, product managers, category leads, and marketers to shape ideas and make customer data accessible.
- Champion the customer perspective — ensure the voice of the customer is present throughout the design and delivery process.
- Enable others — provide upskilling, guidance and light support to stakeholders conducting smaller-scale research, helping to build research literacy across teams.
- Maintain research tooling and documentation — support operational excellence by keeping resources like templates, libraries and recruitment processes up to date.
What you’ll bring
- Over 4 years hands-on experience running UX and/or market research across digital journeys and product experiences.
- Familiarity with both qualitative and quantitative methods, from depth interviews to surveys and analytics-informed research.
- Strong ability to translate findings into clear, actionable recommendations for diverse audiences.
- Comfortable collaborating with Product, Design, Commercial, and Marketing teams on varied research needs.
- Experience working with research platform tools such as UserTesting, and Typeform or similar.
- A structured approach to organising projects, timelines and documentation.
- A user-first mindset and genuine enthusiasm for solving real customer problems.
You’ll do well here if you
- Like solving real customer and business problems with practical insight
- Know how to adapt your approach to different audiences (e.g. Product vs Marketing)
- Enjoy working at pace and aren’t afraid to experiment with new ways of working
- Can confidently switch from deep research to quick ad hoc tests
- Get a kick out of seeing your work influence product ranges, campaigns or content
- Are confident conducting interviews & presenting findings to a large audience of stakeholders
What success looks like
- Research shapes commercial and marketing decisions
- Insights are used regularly by cross-functional teams
- Campaigns and ranges perform better with insight behind them
- Teams feel supported and confident doing more research themselves
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What We Do
At Moonpig Group our mission is to help people connect and create moments that matter. We’re an international group made up of two brilliant brands – Moonpig in the UK, US and Australia, and Greetz in the Netherlands. We’re a technology platform at heart, but our customers know us as the leading eCommerce destination for greetings cards, gifts and flowers. Last year we delivered over 70 million personalised cards, gifts and flower bouquets in over 50 million orders, helping our customers celebrate all the occasions that matter to them, from milestone birthdays and anniversaries to new arrivals and all of those just-becauses. We have awesome people and a caring company culture: We give teams autonomy while supporting personal growth at all levels. Plus, we know how to have fun! Don’t just take our word for it, though; in Feb 2022, Moonpig was officially recognised as an outstanding company to work for by Best Companies and we earned a 2-Star accreditation, which is Best Companies second-highest standard of workplace engagement and represents organizations striving for the top. Head over to our careers site for more company info and our current opportunities - https://www.moonpig.com/uk/blog/moonpig-careers/moonpig-careers/
