UX Copywriter & AI Conversation Designer

Posted 2 Days Ago
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Johannesburg, City of Johannesburg, Gauteng, ZAF
In-Office
Mid level
Agency • Information Technology • Professional Services
The Role
Seeking a UX copywriter to create user-centric copy, develop content strategies, optimize conversational flows for AI, and conduct usability research.
Summary Generated by Built In

Purpose of the Role

We’re seeking a creative, detail-oriented UX copywriter who can shape outstanding digital experiences through words and explore the frontier of AI-driven content. You’ll craft microcopy, conversation flows, and content frameworks that guide, reassure, and delight users at every touchpoint.If you can write in a way that speaks the user’s language, structure information for instant clarity, and fine-tune AI prompts for precision, we want to hear from you.



Key Responsibilities

UX Writing & Microcopy: Write clear, concise, human-centred copy for interfaces, onboarding flows, buttons, error messages, and tooltips.Content Strategy: Develop scalable content guidelines, tone-of-voice standards, and editorial frameworks; collaborate with designers, developers, and product managers.Conversation Design & AI: Map and optimize conversational flows for chatbots and virtual assistants; write, test, and refine prompts for AI-driven features.Research & Iteration: Conduct content audits, usability reviews, and A/B testing; refine copy and conversational flows based on user feedback and analytics.



Requirements
  • 3+ years in UX writing, content design, or conversation design for digital products.
  • Degree in English, Linguistics, Journalism, Communications, or equivalent 3-year writing qualification.
  • Honours or master’s degree is a strong plus.
  • Native or near-native English proficiency.
  • Exceptional editing, storytelling, and clarity in writing.
  • Strong understanding of design principles and accessibility standards.
  • Knowledge of how copy impacts usability and user experience.
  • Hands-on experience with generative AI tools (e.g., ChatGPT, Claude, Gemini).
  • Skilled in crafting prompts to achieve precise outcomes.
  • Comfortable working closely with designers, engineers, and product managers in agile environments.
  • Familiarity with Figma or similar design tools.


Skills Required

  • 3+ years in UX writing, content design, or conversation design for digital products.
  • Degree in English, Linguistics, Journalism, Communications, or equivalent writing qualification.
  • Native or near-native English proficiency.
  • Exceptional editing, storytelling, and clarity in writing.
  • Strong understanding of design principles and accessibility standards.
  • Knowledge of how copy impacts usability and user experience.
  • Hands-on experience with generative AI tools (e.g., ChatGPT, Claude, Gemini).
  • Skilled in crafting prompts to achieve precise outcomes.
  • Comfortable working closely with designers, engineers, and product managers in agile environments.
  • Familiarity with Figma or similar design tools.
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The Company
0 Employees
Year Founded: 2013

What We Do

Sabenza IT is a niche recruitment company specializing in Information Technology, SAP, Finance, and Engineering roles, with over 23 years of experience.

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