Location:
4910 Tiedeman Road - Brooklyn, Ohio 44144About the Role
As a UX Writer, you will be a key contributor within the Client Experience Design group of the Experience & Design team, responsible for crafting clear, intuitive, and engaging copy that guides KeyBank's consumers through our digital banking experiences.
You will collaborate with product designers, researchers, and engineers to create microcopy, content strategies, and user flows that make complex financial services accessible and approachable for everyday users. Your words will shape how millions of consumers interact with their money, from checking balances to applying for loans.
You will champion user-centered content design, ensure consistency across all consumer touchpoints, and translate research insights into meaningful copy that reflects our commitment to making banking simple, human, and helpful.
This role requires a skilled communicator who can distill complex financial concepts into clear language, collaborate effectively with cross-functional teams, and balance user needs with business objectives and regulatory requirements.
Key Responsibilities
CONTENT STRATEGY & DESIGN
Create clear, concise, and actionable microcopy for digital banking interfaces, including buttons, error messages, form fields, and instructional text
Develop content strategies and information architecture that guide users through complex financial tasks and workflows
Partner with product designers to ensure copy and design work together seamlessly to create intuitive user experiences
Translate technical and financial terminology into language that everyday consumers can understand and act upon
RESEARCH & VALIDATION
Conduct content audits to identify opportunities for improvement and ensure consistency across products
Partner with UX researchers to test and validate copy through A/B testing, usability studies, and user feedback sessions
Incorporate qualitative and quantitative data into copy recommendations and iterations
Analyze user behavior metrics to understand how copy impacts task completion and user satisfaction
COLLABORATION & INFLUENCE
Work closely with product managers, designers, and engineers throughout the Agile development process
Collaborate with legal and compliance teams to ensure all copy meets regulatory requirements while remaining user-friendly
Partner with marketing and brand teams to maintain voice consistency across consumer touchpoints
Participate in design sprints, workshops, and ideation sessions to solve user problems through content
STANDARDS & GOVERNANCE
Contribute to and maintain KeyBank's UX writing style guide and content design principles
Ensure all consumer-facing copy adheres to accessibility standards and inclusive language guidelines
Document content patterns and reusable copy components for the Key Design System
Champion best practices in content design across the organization
Qualifications
3+ years of experience in UX writing, content design, or related field
Portfolio demonstrating clear, user-centered writing for digital products, with emphasis on simplifying complex information
Strong understanding of user experience principles and human-centered design methodologies
Experience writing for responsive web and mobile interfaces
Proven ability to collaborate with cross-functional teams in an Agile environment
Proficiency in Figma and other design collaboration tools
Experience with content management systems and documentation tools (Confluence, Jira)
Exceptional attention to detail and ability to maintain consistency across multiple projects
Bachelor's degree in English, Communications, Journalism, HCI, or related field (or equivalent experience)
Preferred Qualifications
Experience in financial services or other highly regulated industries
Familiarity with accessibility standards (WCAG) and inclusive design principles
Understanding of SEO principles and their application to UX content
Experience with localization and writing for diverse audiences
Knowledge of content testing methodologies and analytics tools
Understanding of front-end development concepts (HTML/CSS)
Experience contributing to or maintaining design systems
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $71,000.00 - $122,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.This position is eligible to earn a base salary in the range of $85,000 - $95,000 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 12/05/2025 KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].
Top Skills
What We Do
At KeyBank we’ve made a promise to our clients that they will always have a champion in us. To deliver on our promise, we’re committed to building a team of engaged employees who do the right thing for our clients and shareholders, and help them achieve financial wellness each and every day.
