UX Content Strategist

Labcorp is recruiting an UX Content Strategist for a dynamic team in North Carolina. This position can also be Remote based.

Labcorp is a leading global life sciences company that is deeply integrated in guiding patient care. We provide comprehensive clinical laboratory and end-to-end drug development services to support healthcare providers, pharmaceutical companies, and researchers worldwide. With a mission to improve health and improve lives, Labcorp is committed to delivering innovative solutions that advance diagnostics, drug development, and patient care.

Responsibilities:

• Partner with owners and subject matter experts to understand business needs and create solutions to user problems

• Design engaging content that serves users’ needs across channels and aligns with the Labcorp brand and tone

• Own and evolve the editorial workflow to ensure timely delivery of digital content

• Evaluate existing content for gaps or inconsistencies and develop strategies to address them

• Analyze and monitor product performance through analytics and user research and make data-driven recommendations for improvement

• Alongside key stakeholders, help define the overall user experience by collaborating closely with design, product and development teams

• Define, execute and analyze user research studies to support product teams and develop overall UX strategy

• Foster a healthy culture of design critique and learning by having an active voice in cross-functional design reviews

• Guide and mentor colleagues across teams, fostering professional growth by sharing expertise and encouraging peer learning

Competencies:

• Ability to work independently, under tight deadlines and manage multiple tasks

• Ability to advocate for the user while maintaining flexibility and supporting collaboration with development and business teams

• Capacity to ask insightful questions that drive user-centric decisions

• Understanding of user needs and personas and the ability to deliver content that serves the audience

• Strong understanding of AI models, machine learning, and NLP tools.

• Proficiency with various research methods including interviews, surveys, card sorting exercises, tree tests, usability testing, and heuristic analysis

Requirements:

Skills and Experience:

• Bachelor's Degree in a creative field, journalism, business, or computer science

• At least 5 years’ experience in a content role, such as UX writing, content strategy, content marketing or journalism

• Familiarity with AI-driven content tools, automation, or personalization strategies.

• Experience building content pieces from the beginning to end, including planning, research, drafting, review and delivery

• Experience leading user research initiatives, including planning, execution and analysis

• Demonstrated ability to translate complex topics and user insights into concise, substantive copy

• Experience collaborating with leaders, stakeholders, and subject matter experts on strategic initiatives and key projects

Application Window: 5/30/2025

Pay Range: $90K to $130K/yr

All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. 

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.  Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.  For more detailed information, please click here. 

Labcorp is proud to be an Equal Opportunity Employer:

Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. 

We encourage all to apply

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.