UX Content Specialist

Job Title: UX Content Specialist

Job Overview:

At Drips, we drive meaningful engagement through conversational outreach powered by a blend of automation and human oversight. As a UX Content Specialist, your primary focus will be on editing, reviewing, and proofreading SMS and IVR content to ensure accuracy, consistency, and adherence to best practices. You will act as a key quality control checkpoint, refining client messaging to maintain Drips' high standards. This role requires an eye for detail and the ability to apply best practices to deliver clear and effective communication. Collaboration with internal teams and occasional contributions to content strategies will also be part of your role.

Key Responsibilities:

• Content Review & Proofreading: Carefully review and proofread SMS and IVR scripts for clarity, tone, grammar, and adherence to client guidelines and Drips’ best practices.
• Editing for Consistency: Ensure content maintains a cohesive brand voice while aligning with project goals and client expectations.
• Quality Assurance: Act as the final quality check before content is approved, ensuring all deliverables meet Drips’ high standards for excellence.
• Best Practices Implementation: Apply and refine Drips’ best practices for conversational messaging to optimize client communications.
• Cross-Team Collaboration: Work with account managers, project leads, and the UX team to ensure content aligns with project requirements and supports broader campaign goals.
• Feedback Analysis: Review feedback from clients and internal teams to adjust and improve messaging for future use.
• Content Adjustments: Edit existing scripts based on client updates, seasonal changes, or campaign performance data, ensuring messaging remains relevant and effective.

Required Skills & Qualifications:

• Bachelor’s Degree in Communications, English, Journalism, or a related field, or equivalent experience.
• 2–4 years of experience in content editing, proofreading, or quality assurance roles.
• Exceptional attention to detail, with strong grammar and editing skills.
• Ability to maintain consistency in tone and style across various projects.
• Strong organizational and time management skills, with the ability to meet tight deadlines.
• Proficiency in tools like Office 365 and familiarity with project management systems such as Salesforce.
• A team player with excellent communication skills, able to collaborate effectively with cross-functional teams.

Preferred Skills:

• Experience with conversational messaging formats like SMS and IVR.
• Familiarity with analytics tools to support data-driven improvements to content.
• Basic knowledge of AI-driven tools or a willingness to learn how to use them to improve engagement.
• Content experience in industries like insurance, healthcare, or consumer goods is a plus.

To Be Considered for This Position, please include the following in your cover letter (250 words max):

• Highlight at least two of the following skillsets, with a brief example or context:
  • Experience proofreading or editing conversational content (e.g., SMS, IVR, chatbot, etc.)
  • Experience working in healthcare, insurance, or another highly regulated industry
  • Familiarity with AI tools (e.g., ChatGPT) in a content or review workflow
  • Experience collaborating with cross-functional teams (e.g., PMs, copywriters, strategists)
• Show enthusiasm for this role and how it aligns with your skills. Bonus if you touch on what excites you about Drips’ approach to messaging.
• Mention one Drips core value (listed on our website) that resonates most with you, and why.