A design leader and industry expert of UX delivery models that prioritizes experience driven solutions across platforms. Responsible for translating technical, business, and application requirements into comprehensive documentation to define framework and structure of the end-to-end user experience, navigation, system flows, and integration points. Provides strategic guidance for technology integration across NFCU platforms, ensuring a consistent user experience across business applications for member-and employee-facing touchpoints. Collaborates with key stakeholders across the organization and mentors UX designers to ensure seamless implementation of solutions while supporting Navy Federal’s strategic initiatives and objectives.
Responsibilities- Collaborate with key partners in business, product, and engineering to align strategy and set design principles across the solution portfolio.
- Create flowcharts that convey visual hierarchy across platforms including documentation to capture interactions, processes, and decision points to map user flows.
- Provide strategic guidance for UX design and system design integration across NFCU platforms, ensuring a consistent user experience across business applications for member-facing touchpoints.
- Communicate effectively and influence the business strategy through visionary storytelling and design concepts via roadmaps.
- Partner with stakeholders to understand requirements and translate them into technical solutions.
- Collaborate with product and engineering teams to ensure seamless implementation.
- Work closely with Product Design, Engineering, and Business to define and develop all UX/IA documentation and user flows for platforms.
- Create and maintain comprehensive documentation for UI architecture, design patterns, and development processes.
- Create wireframes, site maps, and other design documentation to communicate the structure and framework of deliverables.
- Partner with UX Research teams for user research and usability testing to identify areas of improvement and gather feedback on existing designs.
- Collaborate with designers, developers, and content creators to ensure a consistent and coherent user experience across all platforms.
- Analyze and organize content to ensure it is accessible, searchable, and easy to navigate as appropriate.
- Stay up to date with industry trends and best practices in information architecture.
- Provide expertise and guidance on information architecture to other team members and stakeholders.
- Ensure compliance with data privacy and security regulations when designing and implementing information architecture solutions.
- Develop and maintain a scalable information architecture framework that can adapt to the evolving needs of the business.
- Mentor and train junior information architects and UX designers to build a strong and capable team.
- Conduct regular audits of existing information architecture and make recommendations for improvements.
- Participate in workshops and design sprints to engage stakeholders and gather input on information architecture strategies.
- Establish metrics and KPIs to measure the effectiveness of information architecture initiatives.
- Bachelor's degree in; Information Science, Library Science, Human-Computer Interaction, or a related field.
- Proven experience as an Information Architect, UX Designer, or similar role.
- Strong understanding of information architecture principles, usability, and user experience design.
- Strong understanding of ADA requirements and WCAG 2.1 standards.
- Experience with wireframing tools, content management systems, and usability testing software.
- Excellent analytical and problem-solving skills.
- Strong communication and collaboration skills.
- Attention to detail and a commitment to delivering high-quality work in a fast-paced environment.
- Knowledge of HTML, CSS, and web development frameworks is a plus.
If you are passionate about organizing digital information and improving user experiences, we encourage you to apply for this exciting opportunity as a Lead Information Architect.
Additional Information
Hours:
- Monday - Friday, 8:00AM - 4:30PM
Location:
- 820 Follin Lane, Vienna, VA 22180
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- Bachelor's degree in Information Science, Library Science, Human-Computer Interaction, or related field
- Proven experience as an Information Architect, UX Designer, or similar role
- Strong understanding of information architecture principles, usability, and user experience design
- Strong understanding of ADA requirements and WCAG 2.1 standards
- Experience with wireframing tools, content management systems, and usability testing software
- Excellent analytical and problem-solving skills
- Strong communication and collaboration skills
- Attention to detail and commitment to delivering high-quality work in a fast-paced environment
- Knowledge of HTML, CSS, and web development frameworks
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
