UX and Design Lead

Posted Yesterday
Hiring Remotely in United States
Remote
Senior level
Healthtech • Information Technology • Payments
The Role
Lead design efforts for healthcare products, establish UX practices, drive user-centered design, collaborate with cross-functional teams, and ensure regulatory compliance.
Summary Generated by Built In

Position Summary

We are seeking an experienced UX and Design Lead to lead our design efforts and shape the user experience across our Healthcare Intelligent Marketplace and our growing portfolio of products. This strategic leadership role will drive design excellence, establish design systems, and ensure our products meet the complex needs of healthcare professionals while maintaining regulatory compliance and accessibility standards.

We are a fast-moving, ever-changing product organization looking for someone to make a major impact on the company, and build our UX and Design practice from the ground up. If this is exciting to you – we have the perfect role for you! This role will report directly to the Chief Product Officer. 


Key Accountabilities  

Design Leadership & Strategy 

  • Define and execute the overall UX and design vision aligned with business and product objectives and user needs
  • Establish Design/UX Function from the ground up, including working with a collection of Product Managers, contract resources, and or building out a team of designers
  • Establish design principles, frameworks, and best practices specific to healthcare B2B applications
  • Champion user-centered design methodology throughout the organization
  • Collaborate with executive leadership to influence product strategy and roadmap

User Research & Insights 

  • Lead user research initiatives to deeply understand customer workflows, pain points, and user needs
  • Establish research operations and methodologies appropriate for healthcare and customer environments
  • Partner with Product Managers to translate complex clinical and administrative requirements into intuitive design solutions
  • Drive data-informed design decisions through usability testing, analytics, and user feedback

Design Excellence & Execution 

  • Oversee end-to-end design process from concept through implementation, with the appropriate level of depth for our size of company
  • Create and maintain comprehensive design systems that ensure consistency across products
  • Balance user needs with business requirements, technical constraints, and regulatory compliance
  • Ensure designs meet HIPAA, accessibility, and other healthcare industry standards where appropriate
  • Work closely with product management and engineering to deliver exceptional user experiences 

Cross-functional Collaboration 

  • Partner with Product, Engineering, Customer, and Commercial teams to deliver cohesive solutions
  • Communicate design rationale and advocate for user needs with stakeholders at all levels
  • Foster strong relationships with customers to gather insights and validate design decisions
  • Represent design in company-wide initiatives and strategic planning

Innovation & Continuous Improvement 

  • Stay current with healthcare technology trends, design patterns, and emerging technologies
  • Drive innovation in healthcare UX through experimentation and iterative improvement
  • Establish metrics to measure design impact and user satisfaction
  • Continuously evolve design processes and team capabilities

Knowledge, Skills & Abilities 

  • AI first experience, and depth of experience leveraging AI technologies to streamline UX/Design processes
  • Deep expertise in user-centered design methodologies, design thinking, and design systems
  • Strong understanding of healthcare workflows, Health plans and/or payor experience, and industry regulations
  • Proficiency with design tools (Figma, Sketch, Adobe Creative Suite, prototyping tools)
  • Understanding of HIPAA compliance and healthcare data privacy requirements
  • Excellent communication and presentation skills with ability to influence senior stakeholders
  • Strategic mindset with ability to balance short-term execution with long-term vision
  • Soft skills:
    • Excellent communication and interpersonal skills
    • Strong project management and organizational abilities 
    • Problem-solving mindset with attention to detail 
    • Ability to work effectively in a fast-paced, dynamic environment 
    • Experience facilitating cross-functional collaboration 
    • Ability to work remotely

Required Education and Experience 

  • Bachelor's degree in Design, HCI, Computer Science, or related field 
  • 5+ years of experience in UX/UI design with at least 2+ years in leadership roles in Startup or Early-stage companies
  • Proven track record designing complex B2B software applications
  • Experience in healthcare technology, medical devices, or highly regulated industries
  • Demonstrated success building and scaling design teams
  • Portfolio showcasing strategic thinking and execution of enterprise software design, preferably in a healthcare setting

Preferred Education and Experience 

  • Relevant certifications in UX, design leadership, or healthcare technology
  • Experience with healthcare interoperability standards (HL7, FHIR)
  • Background working with clinicians, nurses, or healthcare administrators
  • Experience with SaaS products and modern software development practices
  • Deep Understanding of AI applications and opportunities
  • Track record of successful product launches in healthcare market

Location: Remote anywhere within the US (Must be located in the US)


Core Competencies: 

One Team:  

Act as one team with fellow MacroMates and customers  

Value humility, low ego, and collaboration  

Maintain an All for One, One for All attitude


Deliver on Promises: 

Do the right thing  

Do what you say you will do  

Work with a sense of urgency and transparency


Macro Thinking:   

Challenge yourself and others to think boldly, bigger, and into the future  

Lead with a Growth Mindset  

Act as a thought leader for the healthcare industry


MacroHealth is an equal opportunity employer. 

Top Skills

Adobe Creative Suite
Figma
Sketch
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Kirkland, WA
85 Employees
Year Founded: 2017

What We Do

MacroHealth's mission is to make buying and selling healthcare services simple and powerful.

We provide a Marketplace-as-a-Service that enables Payers, Providers, and Health Market Partners to Optimize and Connect their unique healthcare ecosystems.

Our Optimization solutions provide analytics and connectivity focused on optimizing healthcare pricing and payments. We provide health Payers with data enhancement, analytical tools, and market benchmarking to design Provider network solutions that are optimized for each unique member group. With our Connect solutions, a single EDI/API implementation can connect our clients with their chosen Providers, Provider Networks and industry Partners.

Our team has a vision to create Intelligent Health Markets that dramatically improve healthcare cost, quality and access for everyone.

Similar Jobs

Remote
U.S.
Remote
USA
In-Office or Remote
South Jordan, UT, USA
Remote or Hybrid
2 Locations
151K-227K Annually

Similar Companies Hiring

Sailor Health Thumbnail
Telehealth • Social Impact • Healthtech
New York City, NY
20 Employees
Standard Template Labs Thumbnail
Software • Information Technology • Artificial Intelligence
New York, NY
10 Employees
Rain Thumbnail
Web3 • Payments • Infrastructure as a Service (IaaS) • Fintech • Financial Services • Cryptocurrency • Blockchain
New York, NY
40 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account