Malvern Health is currently seeking a full time Utilization Review Manager at our new state of the art building located at 3905 Ford Road. The Utilization Review Manager has supervisory responsibilities over a growing Utilization Review department and works closely with the Clinical team at Malvern. The Utilization Review Manager is a full time, exempt position offering a completive salary and comprehensive benefit package!
Position Summary: To conduct continued stay reviews of medical record documentation using pre-established criteria and to provide updated progress reports to third party payers in order to receive certification for payment. This individual will perform all utilization reviews for acute psychiatric and residential drug and alcohol clients.
Position Summary: To conduct continued stay reviews of medical record documentation using pre-established criteria and to provide updated progress reports to third party payers in order to receive certification for payment. This individual will perform prior authorizations/utilization reviews for residential drug and alcohol clients. Oversees the treatment engagement specialists to ensure PSA’s and ASAMs and authorizations are completed and obtained in a timely manner. Helps establish engagement with new admissions.
Summary of Essential Position Functions:
• Maintains accurate and thorough work logs of all reviews conducted with emphasis on documentation of service, days authorized and authorization numbers.
• Coordinates between clinical and UM to help ensure accuracy in level of care being assigned
• Coordinates reviews, appeals and maintains denial logs.
• Performs concurrent continued stay reviews using pre-established criteria. Understands Medical Necessity and ASAM criteria and communicates this information accurately to insurance carriers.
• Consults with appropriate treatment team members for clarification of documentation as needed.
• Exchanges information with Finance Office concerning insurance company requirements and all policies pertaining to certifications and appeals. Inputs data accurately for financial purposes.
• Assists supervisor and departments in identifying patterns of mis-utilization.
• Responds to telephone messages quickly, professionally and appropriately.
• Participates in continuing education to reach professional growth objectives, including maintenance of own credentials, certifications and participating in committees. Attendance at case conference for clinical updates.
• Maintains and communicates authorization information to all team members.
• Monitors/flags charts for high quality documentation when needed on a regular basis, regardless of reviews required.
• Educates new staff members about Medical Necessity criteria, high-quality documentation and insurance needs.
• Develops relationship and rapport with payers and third party insurance reviewers
• Establishes process and procedures and trainings for the treatment engagement specialist
• Other duties as assigned
Supervisory Responsibilities:
• Oversees the day to day operations of the Treatment Engagement specialists
o Assign caseloads, time management, oversee appeals process.
o Scheduling and coverage
• Oversees the documentation and communication of in-house denials.
• Communication of medical record documentation deficiencies or lack of medical necessity criteria.
• Troubleshoot and communicate concerns with payors.
• Attends Necessary Treatment Teams and Flash
Malvern Health owns and operates inpatient services throughout southeastern Pennsylvania. Our facilities and programs treat a full range of behavioral health issues including substance use disorder, depression, anxiety, childhood disorders, behavioral issues, trauma and family issues.
Benefits
This position is a full time, benefit eligible position. Benefits offered include, but not limited to:
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
- 401K plan with company match
- Staff are eligible for one on site meal per shift (free of charge!)
Qualifications:
To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. This position requires individuals that are client focused; team oriented; great interpersonal and communication skills; flexible to sudden changes in workload, emergency or staffing; dependable; problem solving skills; focused on compliance and performance quality. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Education and/or Experience: Master's Degree or graduate of an accredited nursing program with nursing licensure in the state of Pennsylvania. Previous utilization review experience preferred.
Technical/Computer Skills:
Microsoft office and billing experience preferred. Requires much independent action and decision making and ability to organize own work. Knowledge of facility systems and organization as they pertain to medical records and organization review. Knowledge of medical terminology, medical record format and content.
Work Environment and Hazards:
Risk of exposure to communicable disease. Possible exposure to intoxicated, disruptive, and/or agitated patients. Protected from weather conditions.
Physical Requirements:
Sedentary work primarily – lifting 10 lbs. maximum
*Malvern Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.*
Skills Required
- Master's degree
- Graduate of an accredited nursing program
- Nursing licensure in Pennsylvania
- Previous utilization review experience
- Microsoft Office skills
- Billing experience
- Knowledge of medical terminology and medical record format and content
- Ability to work independently, make decisions, and organize work
- Strong interpersonal, communication, problem-solving, compliance, and quality-performance skills
What We Do
The Progressions Companies, Inc. is a leader in behavioral health care, providing a multi-disciplinary approach to mental health and substance abuse treatment for children, adolescents, adults, and families. They offer inpatient and outpatient services, including Behavioral Health Rehabilitation Services (Wrap-Around Services) and Outpatient Therapy, focusing on helping individuals achieve therapeutic goals and improving their quality of life within their communities.
